Principal Communication Officer

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Principal Communication Officer (26003116)Job Description Principal Communication Officer - (26003116) Job Description Monitor the implementation of service quality standards within the Contact Center to ensure the delivery of excellent services and achieve customer satisfaction.Prepare and analyze performance reports and service quality indicators, and recommend opportunities for improvement.Supervise the performance of Contact Center employees and provide guidance and support to ensure the achievement of operational objectives.Monitor and resolve customer complaints, ensuring their closure in accordance with approved procedures and policies.Coordinate with relevant departments to ensure timely responses to reports, inquiries, and customer requests.Prepare and analyze performance reports and service quality metrics, and identify areas for continuous improvement. Qualifications Educational Qualification: Bachelor's DegreeMajor: Administrative Sciences - Media Studies – Marketing - Public RelationsExperience: 6 years or above Job Category: Other JobsAdvertiser: Dubai MunicipalityEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 25/09/2026Unposting Date: 30/09/2026

Educational Qualification: Bachelor's Degree; Major: Administrative Sciences - Media Studies – Marketing - Public Relations; Experience: 6 years or above.

Monitor the implementation of service quality standards within the Contact Center to ensure the delivery of excellent services and achieve customer satisfaction. Prepare and analyze performance reports and service quality indicators, and recommend opportunities for improvement. Supervise the performance of Contact Center employees and provide guidance and support to ensure the achievement of operational objectives. Monitor and resolve customer complaints, ensuring their closure in accordance with approved procedures and policies. Coordinate with relevant departments to ensure timely responses to reports, inquiries, and customer requests. Prepare and analyze performance reports and service quality metrics, and identify areas for continuous improvement.