Equipment Monitoring Operator - Operations Control Center

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Equipment Monitoring Operator - Operations Control Center (25000875)Job Description Equipment Monitoring Operator - Operations Control Center - (25000875) Job Description KEY RESULTS ACCOUNTABILITIES # Monitor buses drivers’ behaviors in the field within buses stations right of way.# Availability 24/7 in all bus stations.# Perform other related duties and responsibilities associated with the position.# Supervise and monitor the assets of RTA and to ensure that non-entitled users do not use them, andpenalize the offenders through issuing them with fine in accordance with approved rules and instructions andregulations.# Monitor daily the investors and strategic stakeholders to ensure the tasks accomplishment as agreed.# Implement instructions and circulars and service change orders received form the management# Ensure the cleanliness of buses and stations facilities daily according to the approved program for washing ofbuses.# Full coordination with the control center on the schedule of bus traffic , reporting of accidents and disruptionof buses on the station right of way and reporting on which affect the efficiency and effectiveness of theoperation to maintain not affect the strategic goal (people Happiness ).# Receive drivers and customers observations regarding stations service and report them to the operationssupervisor for clarification as per instructions.# Receive findings from drivers and customers in the stations and transfer them to the concerned department inaccordance with the procedures.# Inform direct Operations supervisor in Bus Stations on any matter which could lead to improve quality ofservice provided.# Conduct field training and support new staff working in bus stations to improve and provide best services tocustomers.# Monitor Health and Safety procedures and all equipment of bus stations. Qualifications Education# High School Skills# Good listener and communicator who effectively conveys information verbally and in writing.# Resourceful team player who excels at building trusting relationships with customers and colleagues.# Basic Computer-literate performer# 0 - 2 years of working experience# Fluent in English reading, writing and speaking. Arabic will be an advantage Job Category: ServicesAdvertiser: Roads and Transport AuthorityDepartment: BusesEducational-level: Secondary School Required Nationality: All Nationalities (Priority for UAE National) Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 22/07/2026Unposting Date: 21/08/2026

Education: High School. Experience: 0-2 years of working experience. Language: Fluent in English (reading, writing and speaking). Arabic will be an advantage.

Monitor buses drivers’ behaviors in the field within bus stations right of way. Ensure 24/7 availability in all bus stations. Supervise and monitor the assets of RTA and penalize non-entitled users through fines according to rules and regulations. Monitor daily investors and strategic stakeholders to ensure tasks are accomplished as agreed. Implement instructions, circulars, and service change orders from management. Ensure daily cleanliness of buses and stations facilities according to approved washing program. Coordinate with the control center on bus traffic schedules, report accidents and disruptions that affect efficiency, ensuring they do not impact the strategic goal (people happiness). Receive driver and customer observations regarding station services and report to operations supervisor for clarification. Transfer findings from drivers and customers to the concerned department per procedures. Inform direct Operations supervisor of matters that could improve service quality. Conduct field training and support new staff in bus stations to improve service delivery. Monitor Health and Safety procedures and all equipment in bus stations.