Guest Experience Agent - InterContinental Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we believe that creating memorable experiences starts with genuine hospitality, personalized service, and attention to every detail. We are looking for a passionate, professional, and guest-oriented Guest Experience Agent to join our team at InterContinental Residences Abu Dhabi, ensuring that every resident and guest enjoys a welcoming, comfortable, and exceptional experience. A little taste of your day-to-day: Every day is different, but you will mainly be responsible for: • Warmly welcome and greet residents, guests, and visitors, ensuring a positive and memorable first impression. • Deliver exceptional and personalized guest service in accordance with InterContinental brand standards. • Assist residents and guests with inquiries, requests, and information about residence facilities, services, and amenities. • Build and maintain positive relationships with residents, recognizing their preferences and anticipating their needs. • Handle guest feedback, concerns, and complaints professionally, ensuring timely follow-up and effective resolution. • Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences. • Assist with resident arrivals, departures, and special arrangements, ensuring smooth and efficient service. • Support VIP arrivals, special occasions, and personalized guest experiences. • Follow up on resident requests to ensure satisfaction and timely completion. • Maintain accurate records of guest preferences, feedback, requests, and service-related information. • Promote residence facilities, services, and available amenities to enhance the overall guest experience. • Monitor the presentation and atmosphere of guest areas, ensuring cleanliness, comfort, and luxury standards. • Ensure effective communication and proper handover of guest requests and operational updates between shifts. • Maintain guest privacy, confidentiality, and security in accordance with hotel policies. • Support resident engagement activities and special events to enhance satisfaction and loyalty. • Consistently demonstrate professionalism, excellent grooming, and a positive attitude while representing the InterContinental brand. What we need from you: • Previous experience in Guest Experience, Guest Relations, Front Office, or a similar hospitality role, preferably within a luxury hotel or serviced residences. • Excellent communication and interpersonal skills with a friendly, confident, and professional approach. • A genuine passion for hospitality and deliver

Previous experience in Guest Experience, Guest Relations, Front Office, or a similar hospitality role, preferably within a luxury hotel or serviced residences. Excellent communication and interpersonal skills with a friendly, confident, and professional approach. A genuine passion for hospitality and deliver

Warmly welcome and greet residents, guests, and visitors, ensuring a positive and memorable first impression. Deliver exceptional and personalized guest service in accordance with InterContinental brand standards. Assist residents and guests with inquiries, requests, and information about residence facilities, services, and amenities. Build and maintain positive relationships with residents, recognizing their preferences and anticipating their needs. Handle guest feedback, concerns, and complaints professionally, ensuring timely follow-up and effective resolution. Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences. Assist with resident arrivals, departures, and special arrangements, ensuring smooth and efficient service. Support VIP arrivals, special occasions, and personalized guest experiences. Follow up on resident requests to ensure satisfaction and timely completion. Maintain accurate records of guest preferences, feedback, requests, and service-related information. Promote residence facilities, services, and available amenities to enhance the overall guest experience. Monitor the presentation and atmosphere of guest areas, ensuring cleanliness, comfort, and luxury standards. Ensure effective communication and proper handover of guest requests and operational updates between shifts. Maintain guest privacy, confidentiality, and security in accordance with hotel policies. Support resident engagement activities and special events to enhance satisfaction and loyalty. Consistently demonstrate professionalism, excellent grooming, and a positive attitude while representing the InterContinental brand.