Lobby Hostess - InterContinental Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we believe that creating memorable experiences starts with a warm welcome and genuine hospitality. We are looking for a friendly, professional, and guest-oriented Lobby Hostess to join our team at InterContinental Residences Abu Dhabi, ensuring that every resident and visitor feels welcomed, valued, and well cared for. A little taste of your day-to-day: Every day is different, but you will mainly be responsible for: • Warmly welcome and greet residents, guests, and visitors upon arrival, ensuring a positive first impression. • Provide exceptional customer service and personalized assistance in line with InterContinental brand standards. • Maintain a professional and welcoming presence in the lobby at all times. • Assist residents and visitors with inquiries, directions, and information about residence facilities and services. • Recognize regular residents and VIP guests, providing personalized attention and assistance. • Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth daily operations. • Handle resident requests, concerns, and complaints professionally, ensuring prompt follow-up and resolution. • Assist with transportation arrangements, luggage assistance coordination, and other guest services when required. • Ensure the lobby area is clean, organized, and well-presented at all times. • Monitor guest and visitor flow while following residence security and access procedures. • Communicate important guest feedback, requests, and operational updates to the relevant departments. • Support special events, VIP arrivals, and resident activities when required. • Maintain resident privacy and confidentiality while delivering professional service. • Ensure compliance with hotel policies, safety procedures, grooming standards, and service guidelines. • Promote a positive and welcoming atmosphere, ensuring every resident and guest enjoys an exceptional experience. What we need from you: • Previous experience in Guest Relations, Front Office, Reception, or a similar customer-facing role, preferably within a luxury hotel or serviced residences. • Excellent communication and interpersonal skills with a friendly and professional attitude. • A genuine passion for hospitality and delivering exceptional guest experiences. • Strong customer service skills with the ability to handle guest inquiries and concerns professionally.

Previous experience in Guest Relations, Front Office, Reception, or a similar customer-facing role, preferably within a luxury hotel or serviced residences. Excellent communication and interpersonal skills with a friendly and professional attitude. A genuine passion for hospitality and delivering exceptional guest experiences. Strong customer service skills with the ability to handle guest inquiries and concerns professionally.

Warmly welcome and greet residents, guests, and visitors upon arrival, ensuring a positive first impression. Provide exceptional customer service and personalized assistance in line with InterContinental brand standards. Maintain a professional and welcoming presence in the lobby at all times. Assist residents and visitors with inquiries, directions, and information about residence facilities and services. Recognize regular residents and VIP guests, providing personalized attention and assistance. Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth daily operations. Handle resident requests, concerns, and complaints professionally, ensuring prompt follow-up and resolution. Assist with transportation arrangements, luggage assistance coordination, and other guest services when required. Ensure the lobby area is clean, organized, and well-presented at all times. Monitor guest and visitor flow while following residence security and access procedures. Communicate important guest feedback, requests, and operational updates to the relevant departments. Support special events, VIP arrivals, and resident activities when required. Maintain resident privacy and confidentiality while delivering professional service. Ensure compliance with hotel policies, safety procedures, grooming standards, and service guidelines. Promote a positive and welcoming atmosphere, ensuring every resident and guest enjoys an exceptional experience.