IHG Hotels & Resorts

Health Club Receptionist - CP

Kuwait City, KuwaitPosted 1 months ago

Salary
AED 3k–5k a month· est.
Job type
Full time
Level
Entry level
Field
Hospitality & Tourism
Work mode
On site

About the role

§Maintain Health Club facilities according to set standards of order and cleanliness § Process all incoming and outgoing calls accurately and courteously §Records all entries on traffic sheets §Calls guests by name whenever possible §Pages staff member when requested §Abides by principles of guest privacy §Handles guests needs or requests and reports complaints to the Telephone Supervisor §Strictly abides by standards policies and procedures governing cases of emergency related t Health & Safety, fire, bomb scare and other critical situations §Maintains a clean work environment §Attends to all guest queries and requests promptly §Maintain current Hotel Information §Report repairs and maintenance problems to supervisor

Requirements

No explicit Requirements section found; the posting lists Responsibilities but does not present a separate Qualifications or Minimum qualifications block.

Responsibilities

Maintain Health Club facilities according to set standards of order and cleanliness. Process all incoming and outgoing calls accurately and courteously. Records all entries on traffic sheets. Calls guests by name whenever possible. Pages staff member when requested. Abides by principles of guest privacy. Handles guests needs or requests and reports complaints to the Telephone Supervisor. Strictly abides by standards policies and procedures governing cases of emergency related to Health & Safety, fire, bomb scare and other critical situations. Maintains a clean work environment. Attends to all guest queries and requests promptly. Maintain current Hotel Information. Report repairs and maintenance problems to supervisor.

Skills

  • Telephone etiquette
  • Guest privacy adherence
  • Customer service
  • Facilities cleanliness
  • Emergency procedures
  • Reception duties
  • Call handling
  • Traffic sheet documentation
  • Guest query resolution
  • Hotel information maintenance
  • Maintenance reporting
  • Staff coordination

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