Human Resources Manager

A Little Taste of your Day to Day Every day is different, but you’ll mostly be: • Lead the hotel’s Human Resources function, partnering with the General Manager and Department Heads to deliver the people strategy and support overall business objectives. • Manage recruitment, selection, onboarding and workforce planning, ensuring the hotel attracts, develops and retains the right talent while maintaining appropriate staffing levels. • Oversee colleague relations, providing guidance on performance, grievances, disciplinary matters, investigations and workplace concerns while ensuring fairness, confidentiality and consistency. • Drive colleague engagement, recognition and wellbeing, including colleague surveys, action plans, Town Halls, recognition programmes, celebrations and initiatives that strengthen workplace culture. • Lead performance and talent management, including performance reviews, succession planning, internal development, promotions, transfers, cross-training and career development. • Partner with Learning & Quality to identify training and development needs, ensuring mandatory learning, leadership development and hotel training initiatives are effectively delivered. • Oversee payroll-related HR processes, attendance, leave, benefits and colleague movements, ensuring information is accurate, properly authorised and processed on time. • Ensure compliance with Kuwait Labour Law, government requirements, IHG policies and brand standards, working closely with Government Relations on work permits, residency and other colleague documentation. • Manage HR policies, colleague records, audits and compliance requirements, maintaining accurate documentation and ensuring corrective actions are completed when required. • Monitor headcount, manpower productivity, HR budgets and labour costs, working with Department Heads on vacancy management, scheduling, cross-deployment and effective workforce utilisation. • Prepare and analyse key HR reports and people metrics, including headcount, vacancies, turnover, absenteeism, leave, recruitment and engagement, using insights to support management decisions. • Champion IHG's inclusive culture and responsible business commitments, supporting Giving for Good, community partnerships, local talent development and other colleague initiatives. • Oversee the complete colleague lifecycle, from recruitment and onboarding through development, engagement and recognition to resignation, transfer or separation. • Lead, coach and develop the HR team, ensuring a professional, approachable and efficient HR service for all colleagues. What we need from you Ideally, you’ll have some or all of the following: • Diploma or Bachelor’s degree in Human Resources, Business Administration, Hospitality Management or a related field. • 3 years previous experience in Human Resources, administration or hotel operations; previous hotel HR experience is an advantage. • Good understanding of general HR processes including recruitment, onboarding, attendance, payroll support and colleague relations. • Knowledge of Kuwait Labour Law and local employment practices is an advantag

- Diploma or Bachelor’s degree in Human Resources, Business Administration, Hospitality Management or a related field. - 3 years previous experience in Human Resources, administration or hotel operations; previous hotel HR experience is an advantage. - Good understanding of general HR processes including recruitment, onboarding, attendance, payroll support and colleague relations. - Knowledge of Kuwait Labour Law and local employment practices is an advantage.

Lead the hotel’s Human Resources function, partnering with the General Manager and Department Heads to deliver the people strategy and support overall business objectives. Manage recruitment, selection, onboarding and workforce planning, ensuring the hotel attracts, develops and retains the right talent while maintaining appropriate staffing levels. Oversee colleague relations, providing guidance on performance, grievances, disciplinary matters, investigations and workplace concerns while ensuring fairness, confidentiality and consistency. Drive colleague engagement, recognition and wellbeing, including colleague surveys, action plans, Town Halls, recognition programmes, celebrations and initiatives that strengthen workplace culture. Lead performance and talent management, including performance reviews, succession planning, internal development, promotions, transfers, cross-training and career development. Partner with Learning & Quality to identify training and development needs, ensuring mandatory learning, leadership development and hotel training initiatives are effectively delivered. Oversee payroll-related HR processes, attendance, leave, benefits and colleague movements, ensuring information is accurate, properly authorised and processed on time. Ensure compliance with Kuwait Labour Law, government requirements, IHG policies and brand standards, working closely with Government Relations on work permits, residency and other colleague documentation. Manage HR policies, colleague records, audits and compliance requirements, maintaining accurate documentation and ensuring corrective actions are completed when required. Monitor headcount, manpower productivity, HR budgets and labour costs, working with Department Heads on vacancy management, scheduling, cross-deployment and effective workforce utilisation. Prepare and analyse key HR reports and people metrics, including headcount, vacancies, turnover, absenteeism, leave, recruitment and engagement, using insights to support management decisions. Champion IHG’s inclusive culture and responsible business commitments, supporting Giving for Good, community partnerships, local talent development and other colleague initiatives. Oversee the complete colleague lifecycle, from recruitment and onboarding through development, engagement and recognition to resignation, transfer or separation. Lead, coach and develop the HR team, ensuring a professional, approachable and efficient HR service for all colleagues.