Quality Manager

About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Located within the InterContinental Doha Beach & Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings. Your Day to Day As Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and InterContinental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained. Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences. Key Responsibilities • Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. • Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. • Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. • Ensure consistent delivery of persona

Minimum qualifications not clearly delineated in the provided posting excerpt.

Your Day to Day: As Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and InterContinental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained. Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences. Key Responsibilities: Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. Ensure consistent delivery of persona