Guest Experience Agent

About the role

Responsibilities

• Greet and welcome guests with warmth, professionalism, and genuine hospitality.
• Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
• Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.
• Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.
• Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.
• Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.
• Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.
• Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.
• Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.
• Support the Front Office team in administrative tasks, reporting, and daily operations as needed.

Skills

• Guest services
• VIP guest handling
• Check-in/check-out
• Guest inquiries
• Stakeholder liaison
• Housekeeping coordination
• Concierge coordination
• Room service coordination
• Security coordination
• Front Office administrative tasks