Telephone Operator - InterContinental Abu Dhabi

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences for our guests through genuine hospitality, thoughtful service, and attention to detail. We are currently looking for a professional, friendly, and service-oriented Telephone Operator to join our Front Office team. A little taste of your day-to-day: As a Telephone Operator, your voice will often be the first point of contact for our guests. You will play an important role in creating a positive impression by handling calls professionally, responding to enquiries efficiently, and connecting guests with the right people and services. • Answering all incoming internal and external telephone calls promptly, professionally, and in accordance with hotel standards. • Greeting callers warmly and directing calls to the appropriate department or colleague. • Assisting guests with general enquiries regarding hotel facilities, services, restaurants, operating hours, and other information. • Receiving and recording guest requests accurately and communicating them to the relevant department for prompt action. • Following up on guest requests when required to ensure they have been completed satisfactorily. • Handling wake-up call requests accurately and ensuring they are completed at the requested time. • Taking and delivering messages clearly and accurately while maintaining guest confidentiality. • Supporting guests with restaurant, transportation, and other general enquiries by connecting them with the appropriate team. • Maintaining up-to-date knowledge of hotel facilities, services, promotions, events, and important operational information. • Handling guest feedback or concerns calmly and professionally and escalating them to the appropriate team member when necessary. • Maintaining accurate records and logs related to calls, requests, and other relevant information. • Following established procedures for emergency calls and communicating important information quickly and accurately. • Maintaining guest privacy and confidentiality at all times. • Coordinating effectively with colleagues across different departments to support smooth hotel operations. • Maintaining a calm, professional, and courteous manner, particularly during busy periods. • Demonstrating IHG values through every interaction with guests and colleagues. What we need from you: • Previous experience as a Telephone Operator, Front Office Agent, Guest Service Agent, or in a similar guest-facing role, preferably within a hotel or hospitality environment. • Excellent verbal communication and telephone etiquette. •