Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi

Located in the heart of Abu Dhabi, InterContinental Hotel & Residences Abu Dhabi offers exceptional hospitality, combining luxury, comfort, and personalized service for our guests. We are looking for a passionate and service-oriented Cluster Reservations Sales Agent to join our team and support reservations for both the hotel and residences. As a Cluster Reservations Sales Agent, you will be responsible for handling guest reservations and enquiries across our cluster, ensuring every interaction reflects our commitment to delivering exceptional guest experiences. A little taste of your day-to-day: Every day is different, but you will mainly be responsible for: • Handle incoming reservation calls, emails, and enquiries in a professional and timely manner. • Assist guests with room and residence reservations, amendments, cancellations, and special requests. • Provide accurate information on room types, rates, packages, promotions, and hotel facilities. • Maximize revenue opportunities through effective upselling and cross-selling. • Ensure all reservations are accurately entered and maintained in the system. • Coordinate closely with Front Office, Sales, Revenue, and other departments to ensure smooth guest experiences. • Follow up on reservation enquiries and potential business opportunities. • Maintain a high level of product knowledge and stay updated on hotel and cluster offerings. • Handle guest concerns professionally and ensure appropriate follow-up. • Follow IHG and hotel standards, policies, and procedures at all times. What we need from you: • Previous experience in Reservations, Front Office, or a similar hotel role is preferred. • Excellent communication and interpersonal skills. • Strong customer service and sales skills. • Good knowledge of hotel reservation systems and Microsoft Office. • Ability to multitask and work effectively in a fast-paced environment. • Strong attention to detail and organizational skills. • A positive attitude and a genuine passion for hospitality. • Fluency in English is required; additional languages are an advantage. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the bu