Telephone Operator

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Key Responsibilities: - Answer all incoming calls promptly, courteously, and professionally. - Handle internal and external calls and direct them to the appropriate departments or extensions. - Take and relay messages accurately and ensure timely delivery. - Provide information to guests regarding hotel services, facilities, and local attractions. - Handle wake-up call requests and ensure they are delivered on time. - Log and report any phone system faults or issues to the IT or maintenance team. - Maintain updated directory of hotel staff and departments. - Assist in emergency situations by following the hotel’s communication procedures. - Uphold confidentiality of all guest and staff information. - Support Front Office operations when required. Compensation & Benefits - Competitive salary package - AED 1,900 - Service Charge Average - AED 700 - Accommodation and transportation provided (Al Khail Gate) - Duty meals provided - Medical insurance provided - Annual leave and biennial flight ticket as per company policy - Career growth opportunities within the organization Qualifications - Previous experience as a Telephone Operator. - Excellent communication and telephone etiquette skills. - Fluent in English; additional languages are an advantage. - Strong organizational and multitasking abilities. - Basic computer skills and familiarity with telephone systems. - Pleasant, professional voice and demeanor. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Previous experience as a Telephone Operator. Excellent communication and telephone etiquette skills. Fluent in English; additional languages are an advantage. Strong organizational and multitasking abilities. Basic computer skills and familiarity with telephone systems. Pleasant, professional voice and demeanor.

Answer all incoming calls promptly, courteously, and professionally. Handle internal and external calls and direct them to the appropriate departments or extensions. Take and relay messages accurately and ensure timely delivery. Provide information to guests regarding hotel services, facilities, and local attractions. Handle wake-up call requests and ensure they are delivered on time. Log and report any phone system faults or issues to the IT or maintenance team. Maintain updated directory of hotel staff and departments. Assist in emergency situations by following the hotel’s communication procedures. Uphold confidentiality of all guest and staff information. Support Front Office operations when required.