Rooms Controller (Saudi National)

About us InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing conversations, and the inspiration behind some of the world’s most memorable travel experiences. InterContinental The Red Sea Resort brings this spirit of discovery to one of the world’s most ambitious luxury destinations. Set within the pristine natural landscape of the Red Sea, the resort offers an exceptional guest experience shaped by thoughtful service, attention to detail and genuine hospitality. With the worldliness that travel brings, every stay will take your imagination to places you’d never expect. Rooms Controller As a Rooms Controller, you will play a key role in ensuring smooth daily room operations by managing room allocations, preparing for arrivals, coordinating with operational departments and supporting an exceptional guest journey from pre-arrival through departure. You will work closely with Front Office, Housekeeping, Reservations, Revenue, Engineering and other departments to ensure room inventory is optimized, guest preferences are anticipated and operational requirements are communicated effectively. A little taste of your day-to-day Every day is different, but you will mainly be: • Reviewing upcoming arrivals, departures, occupancy and room inventory to support effective daily planning. • Pre-assigning rooms based on guest preferences, room availability, operational requirements and special requests. • Identifying VIP guests, IHG One Rewards members and guests with special stay requirements and ensuring appropriate pre-arrival preparation. • Reviewing guest profiles and reservations to ensure information, preferences, arrival times and special requests are accurately updated. • Preparing for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements. • Coordinating room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms. • Monitoring room availability and balancing room categories to maximize occupancy while protecting the guest experience. • Identifying potential room inventory challenges or overbooking situations and escalating them to the relevant leaders. • Supporting mobile and digital check-in and check-out processes where applicable. • Ensuring room assignments, payment instructions, routing details and reservation notes are accurate before arrival. • Reviewing traces, alerts and outstanding guest requests and following up with the relevant departments. • Monitoring open folios, payment risks and outstanding balances and coordinating appropriate follow-up. • Supporting Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations. • Reviewing reservation and room inventory discrepancies between applicable hotel systems and taking corrective action. • Supporting guest requests, concerns and service recovery cases and ensuring timely follow-up. • Monitoring guest feedback and escalating recurring trends or operational concerns to the relevant leaders. • Preparing daily operational reports and sharing important information with the Front Office leadership team. • Coordinating show rooms, site inspections and special room requirements with Sales, Housekeeping and Engineering. • Maintaining appropriate stock levels of Front Office collateral and operational supplies. • Working closely with other departments to ensure the smooth flow of daily hotel operations. • Ensuring all guest information and hotel records are handled accurately and confidentially. • Following all hotel policies, procedures, brand standards and health and safety requirements. What we need from you • Previous Front Office, Reservations or Rooms Division experience within a hotel environment. • Experience in a luxury or upscale hospitality environment is preferred. • Strong understanding of room inventory, reservations and Front Office operations. • Familiarity with hotel property management and reservation systems. • Strong a

Previous Front Office, Reservations or Rooms Division experience within a hotel environment. Experience in a luxury or upscale hospitality environment is preferred. Strong understanding of room inventory, reservations and Front Office operations. Familiarity with hotel property management and reservation systems.

Review upcoming arrivals, departures, occupancy and room inventory to support daily planning. Pre-assign rooms based on guest preferences, availability, operational requirements and special requests. Identify VIP guests and guests with special stay requirements and ensure appropriate pre-arrival preparation. Review guest profiles and reservations to ensure information and preferences are updated. Prepare for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements. Coordinate room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms. Monitor room availability and balance room categories to maximize occupancy while protecting the guest experience. Identify potential inventory challenges or overbooking and escalate. Support mobile and digital check-in/check-out where applicable. Ensure room assignments, payment instructions, routing details and reservation notes are accurate before arrival. Review traces, alerts and outstanding guest requests and follow up with relevant departments. Monitor open folios, payment risks and outstanding balances and coordinate follow-up. Support Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations. Review reservation and room inventory discrepancies and take corrective action. Support guest requests, concerns and service recovery cases with timely follow-up. Monitor guest feedback and escalate recurring trends or concerns. Prepare daily operational reports and share with Front Office leadership. Coordinate show rooms, site inspections and special room requirements with Sales, Housekeeping and Engineering. Maintain stock levels of Front Office collateral and supplies. Work closely with other departments to ensure smooth daily hotel operations. Ensure guest information and hotel records are handled accurately and confidentially. Follow all hotel policies, procedures, brand standards and health and safety requirements.