Guest Experience Agent (Saudi National)

About us InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience. Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups. With the worldliness that travel brings, every stay will take your imagination to places you’d never expect! Guest Experience Agent A Guest Experience Agent, including telephone duties, at an international luxury hotel plays a crucial role in ensuring guests have a seamless and enjoyable stay. Here are the typical day-to-day activities for this position: Day-to-Day Activities of a Guest Experience Agent • Handling Guest Inquiries: • Answering phone calls and responding to guest inquiries promptly and professionally. • Providing information about room availability, rates, hotel amenities, and local attractions • Managing Reservations: • Assisting guests with making, modifying, and canceling reservations over the phone. • Ensuring that all reservation details are accurately recorded in the hotel's system • Guest Interaction: • Greeting guests upon arrival and providing a warm welcome. • Assisting guests with check-in and check-out processes, ensuring a smooth and efficient experience • Coordinating Guest Services: • Handling special requests, such as arranging transportation, booking restaurant reservations, and organizing tours. • Communicating with other departments to ensure guest requests are fulfilled promptly • Problem-Solving and Issue Resolution: • Addressing and resolving any guest complaints or issues promptly and effectively. • Escalating complex issues to the appropriate department or supervisor if necessary • Maintaining Knowledge of Hotel and Local Area: • Staying informed about hotel services, promotions, and events to provide accurate information to guests. • Keeping up-to-date with local attractions, restaurants, and activities to offer recommendations • Administrative Tasks: • Maintaining accurate records of guest interactions and requests. • Preparing reports on guest feedback and satisfaction • Ensuring Safety and Security: • Monitoring the lobby area and ensuring the safety and security of guests and staff. • Responding to emergency situations and coordinating with security personnel as needed Skills and Qualities Needed • Strong Communication Skills: • Ability to communicate clearly and effectively with guests, staff, and local businesses. • Interpersonal Skills: • Building rapport and maintaining relationships with guests and colleagues. • Problem-Solving Skills: • Addressing and resolving issues promptly and effectively. • Organizational Skills: • Managing multiple tasks and maintaining detailed records efficiently. • Knowledge of Local Area: • Staying informed about local attractions, events, and services to provide accurate recommendations. What you can expect from us We give our people ev

Handling Guest Inquiries: Answering phone calls and responding to guest inquiries promptly and professionally; Providing information about room availability, rates, hotel amenities, and local attractions. Managing Reservations: Assisting guests with making, modifying, and canceling reservations over the phone; Ensuring that all reservation details are accurately recorded in the hotel's system. Guest Interaction: Greeting guests upon arrival and providing a warm welcome; Assisting guests with check-in and check-out processes, ensuring a smooth and efficient experience. Coordinating Guest Services: Handling special requests, such as arranging transportation, booking restaurant reservations, and organizing tours; Communicating with other departments to ensure guest requests are fulfilled promptly. Problem-Solving and Issue Resolution: Addressing and resolving any guest complaints or issues promptly and effectively; Escalating complex issues to the appropriate department or supervisor if necessary. Maintaining Knowledge of Hotel and Local Area: Staying informed about hotel services, promotions, and events to provide accurate information to guests; Keeping up-to-date with local attractions, restaurants, and activities to offer recommendations. Administrative Tasks: Maintaining accurate records of guest interactions and requests; Preparing reports on guest feedback and satisfaction. Ensuring Safety and Security: Monitoring the lobby area and ensuring the safety and security of guests and staff; Responding to emergency situations and coordinating with security personnel as needed.