Guest Relations Team Leader – Guest Experience & Service Leadership Partner InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we are seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences while leading daily guest relations operations and contributing to the success of the Front Office team. This role is designed for a confident, service-driven hospitality professional who combines leadership, operational excellence, and genuine care for guests. As a Guest Relations Team Leader, you will act as a key point of contact for guests while supporting the Assistant Front Office Manager in driving service quality, guest satisfaction, and team performance. This is more than a guest relations role. InterContinental Residences Dubai Business Bay offers a luxury residential experience where every interaction matters. As a Guest Relations Team Leader, you will help shape memorable guest journeys, lead by example on the floor, and inspire the team to consistently deliver personalised and meaningful service. Why This Role Matters Guest experience defines our reputation. As a Team Leader, you will play an important role in ensuring seamless guest relations operations while providing guidance and support to colleagues. You will help foster a culture of service excellence, proactively resolve guest concerns, and ensure every guest feels welcomed, recognised, and valued throughout their stay. Your ability to balance guest engagement, operational coordination, and team leadership will directly contribute to guest loyalty and overall service performance. Lead the Moments That Matter You will oversee daily guest relations activities, support the Front Office leadership team, and ensure all guest interactions reflect the standards of InterContinental luxury hospitality. From welcoming VIP arrivals and managing guest requests to supporting service recovery and mentoring colleagues, you will help create experiences that exceed expectations and strengthen guest relationships.

Oversee daily guest relations activities and support the Front Office leadership team to ensure all guest interactions reflect InterContinental luxury standards. Welcome VIP arrivals, manage guest requests, support service recovery, and mentor colleagues to create memorable experiences. Lead by example on the floor, balance guest engagement with operational coordination, and inspire the team to deliver personalized and meaningful service. Lead the Moments That Matter by shaping guest journeys, ensuring guests feel welcomed, recognized, and valued throughout their stay.