Guest Experience Agent at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression. We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional. This is More Than a Front Office Role. At InterContinental Residences Dubai Business Bay, we don't simply check guests in—we build meaningful relationships. As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed. Why This Role Matters Exceptional guest experiences are built through genuine human connections. Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy. Create Experiences That Guests Remember As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey—from arrival to departure. You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence. What We'll Support You to Do Deliver Personalised Luxury Service Create warm, memorable experiences through genuine hospitality and attention to detail. Build Lasting Guest Relationships Recognise returning guests, understand individual preferences, and exceed expectations. Drive Guest Satisfaction Respond to requests promptly, professionally, and with genuine care. Represent the InterContinental Brand

Deliver personalised luxury service throughout the entire guest journey; build lasting guest relationships by recognizing returning guests and understanding individual preferences; drive guest satisfaction by responding to requests promptly and professionally; represent the InterContinental brand with warmth, intuition, and high standards of luxury hospitality.