Housekeeping Manager at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team. This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property. This is more than a housekeeping leadership role. InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality. Why This Role Matters Luxury begins with exceptional housekeeping. As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance. Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance. Lead the Standards That Define Luxury You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards. From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence. What We'll Support You to Do • Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property. • Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture. • Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives. • Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities. The Gig Reporting directly to the Cluster General Manager & Director of Rooms, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay. • The Opportunity: Lead one of the property's most visible operational departments within a luxury residential hospitality environment. • The Strategy: Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services. • The Impact: Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation. You will collaborate closely with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property. Stay Human At InterContinental, hospitality is about people. This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care. Your Day-to-Day No two days are the same; your responsibilities will include, but are not limited to: Housekeeping Operations • Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces. • Ensure all areas consistently meet InterContinental brand standards and luxury expectations. • Conduct regular inspections and implement quality improvement initiatives. • Monitor cleanliness, maintenance concerns, and presentation standards throughout the property. • Coordinate deep cleaning and preventive housekeeping programs. Leadership & Team Development • Lead, motivate, coach, and develop housekeeping colleagues and supervisors. • Recruit, onboard, train, and retain high-performing team members. • Conduct performance evaluations an

Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces. Ensure all areas consistently meet InterContinental brand standards and luxury expectations. Conduct regular inspections and implement quality improvement initiatives. Monitor cleanliness, maintenance concerns, and presentation standards throughout the property. Coordinate deep cleaning and preventive housekeeping programs. Lead, motivate, coach, and develop housekeeping colleagues and supervisors. Recruit, onboard, train, and retain high-performing team members. Conduct performance evaluations and provide ongoing feedback. Collaborate with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.