Master Technician | Al-Futtaim Electric Mobility | BYD

Job Requisition ID: 182518 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role: • BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. • As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. We are looking for a highly skilled Master Technician to join our BYD Service Center team. This role combines advanced diagnostic and repair expertise with direct customer interaction, ensuring a seamless service experience from booking to vehicle handover. The Master Technician is responsible for diagnosing, repairing, and maintaining vehicles to BYD and Al-Futtaim standards while delivering exceptional customer satisfaction, first-time fix rates, and workshop productivity. What You Will Do: • Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing. • Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with BYD repair manuals and standards. • Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently. • Ensure compliance with the Fix It Right (FIR) process to achieve first-time repair targets and high customer satisfaction. • Handle work order administration, including warranty, goodwill, leasing, and insurance-related documentation. • Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting. • Support workshop productivity targets and deliver vehicles within promised timelines. • Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date. • Adhere to HSSE, 5S, and BYD quality standards. • Mentor and support junior technicians while contributing to technical capability development across the workshop. Required Skills To Be Successful: • Advanced vehicle diagnostic and fault-finding expertise. • Strong customer-facing and communication skills. • Ability to explain technical issues in a clear and professional manner. • Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment. • Strong understanding of automotive electrical, mechanical, and electronic systems. • Knowledge of warranty procedures, repair processes, and workshop operations. • Ability to interpret wiring diagrams, repair manuals, and technical documentation. • Strong organizational and administrative skills. • Commitment to safety, quality, and customer satisfaction. • Team-player mindset with the ability to coach and support colleagues. What Equips You For The Role: • IMI Light Vehicle Master Technician (Level 3-4) or equivalent. • Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent. • 6-7 years of experience as a Light Vehicle Technician. • 2 years of experience as a Diagnostic Technician. • Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable. • Experience working within an automotive dealership is preferred. • Technical diagnostic expertise and advanced repair capability. • Customer relationship management skills. • Knowledge of OEM and distributor workshop standards. • Strong written and verbal communication skills. • Ability to prepare technical reports and diagnostic findings. • Good PC literacy and familiarity with Dealer Management Systems. • Valid UAE driving license. About The Team: • You will be part of Aftersales Team, working in a modern, customer-focused service environment. The team is dedicated to delivering premium service experiences while maintaining the highest standards of quality, techni

IMI Light Vehicle Master Technician (Level 3-4) or equivalent. Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent. 6-7 years of experience as a Light Vehicle Technician. 2 years of experience as a Diagnostic Technician. Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable. Experience working within an automotive dealership is preferred. Technical diagnostic expertise and advanced repair capability. Customer relationship management skills. Knowledge of OEM and distributor workshop standards. Strong written and verbal communication skills. Ability to prepare technical reports and diagnostic findings. Good PC literacy and familiarity with Dealer Management Systems. Valid UAE driving license.

Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing. Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with BYD repair manuals and standards. Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently. Ensure compliance with the Fix It Right (FIR) process to achieve first-time repair targets and high customer satisfaction. Handle work order administration, including warranty, goodwill, leasing, and insurance-related documentation. Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting. Support workshop productivity targets and deliver vehicles within promised timelines. Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date. Adhere to HSSE, 5S, and BYD quality standards. Mentor and support junior technicians while contributing to technical capability development across the workshop.