Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE

Job Requisition ID: 179863 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. Overview of the Role Join BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience. You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery. What You Will Do • Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements • Create service estimates and explain repair recommendations clearly and confidently • Build long-term customer relationships to enhance retention and loyalty • Coordinate with EV Technicians and workshop teams to ensure timely repair completion • Keep customers informed throughout the service process with regular updates • Promote additional services, accessories, charging solutions, and maintenance packages where appropriate • Ensure vehicles are delivered on time with a clear explanation of all work completed • Handle customer concerns professionally to achieve high customer satisfaction scores • Maintain accurate documentation and follow company policies and procedures Required Skills to Be Successful • Strong customer service and relationship management skills • Basic understanding of EV technology, charging systems, and EV ownership experience • Excellent communication and interpersonal skills • Strong sales and upselling abilities • Ability to explain technical information in a simple and customer-friendly manner • Good organizational and time management skills • Working knowledge of MS Office; SAP experience is an advantage • Customer-focused and results-driven mindset About the Team You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, supporting customers throughout their ownership journey while helping drive the adoption of sustainable transportation across the UAE. What Equips You for the Role • Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field • 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry • Experience with EV or Hybrid brands is highly preferred • Strong customer handling and relationship-building skills • Good understanding of workshop operations and service processes • Excellent English communication skills; Arabic is an advantage • UAE driving license is preferred Why Join Us? • Be part of one of the fastest-growing EV brands globally • Work in the future-focused electric mobility industry • Continuous learning and career growth opportunities • Join a market-leading automotive organization • Attractive salary, benefits, and long-term career prospects About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a cus

Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field; 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry; Experience with EV or Hybrid brands is highly preferred; UAE driving license is preferred

Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements; Create service estimates and explain repair recommendations clearly and confidently; Build long-term customer relationships to enhance retention and loyalty; Coordinate with EV Technicians and workshop teams to ensure timely repair completion; Keep customers informed throughout the service process with regular updates; Promote additional services, accessories, charging solutions, and maintenance packages where appropriate; Ensure vehicles are delivered on time with a clear explanation of all work completed; Handle customer concerns professionally to achieve high customer satisfaction scores; Maintain accurate documentation and follow company policies and procedures