Engineer IGW & IPTV Monitoring

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward. Key Accountabilities • Handling daily Incidents/TTs as per du operation policies and scope of work. • Technical/Process leader for the Operation and Maintenance of the IPTV Headend and Middleware Networks that includes: • Excellent knowledge for Headend devices (Splitters, amplifier, L-band distributor, DCM MKII 9902: DCM DRD, DCM GBE, DCM MFP, and DCM MUX), Acquisition server, Distribution server & VOD server • Technical support of First level troubleshooting and Monitoring. • Keep Team Lead and Manager up to date with regular progress reports on incidents progress. • Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults. • Ensure monitoring and analysis of vendor performance for incident handling. • 1st level troubleshooting including Trouble Ticket Management. • 24/7 monitoring of IGW, Fixed Voice & IPTV KPI’s and ensuring KPI’s should met as per DU Network Standards. • Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain. • Prepare incidents related technical reports and documentation. • Support new project/ services acceptance from SOC Operations. Monitoring all day-to-day activities within Service Operations Centre. • CR Login/Logout. Qualifications: • Minimum Bachelor degree in Telecommunication Engineering or related discipline Experience: • 3-5 years of strong telecom knowledge and experience in the following technologies: • Nokia & Huawei ATCA IGW, SBC & U2000 and NetAct • IPTV Headend and Middleware Networks Technologies. Skills • Good knowledge in programing and automation. • Good knowledge in agile methodology. • Must be able to work effectively in a 24 x 7 x 365 environment. • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. Knowledge of network implementation / integration processes. • Sound knowledge of CS Core, Fixed Voice Network with hands on experience on IGW nodes. • Technically sound in Core Network and should know SIP protocol working principle. • Providing technical support to field teams in troubleshooting of IPTV Node (DRD/MFP/Mux etc). • Handling customer complaints regarding IPTV platform related. • Ability to work under pressure and to be able to handle network crises and emergencies.