Engineer Service Delivery Network

Key Accountabilities • Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP. • Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs. • Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring • Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done • Meeting with service owners as customers to understand their problems and giving proper response for their queries. • Handling daily Trouble Tickets as per du operation policies and scope of work. • Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network. • Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place. • Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used. • Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required • Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions • Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy. • Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable. • Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues. • Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network. • Ensure consistency of network configuration and configuration database • Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform • Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated. • Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization • Develop technical reports and documentation • Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. • Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis. • Review, approve, prepare MOP and implement connectivity CRs for different du business needs Qualifications: • Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent) • Cisco Certified Network Professional – CCNP (CCIE Preferred) or other industry certification in DC domain Experience: • Minimum 10 years of experience in Service Delivery Network (DC) for telecommunication industry • Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers’ protocols as per OSI and TCP/IP stacks. • Should have experience on Cisco ACI, ASR, LB (Citrix & F5), Packet Flow Switches (PFS) and TAPs • Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches • Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls Skills • Problem Solving and Decision Making • Team Work and Cooperation • Good communication skills • Initiative and Commitment to Achieve • Excellent understanding of security infrastructure components and building highly available computing environment • Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services. • Detailed knowledge of security solutions operation techniques • Must have exceptional customer focus – internally and externally. • Able to handle multiple complex problems in a highly stressful environment.

Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent). Cisco Certified Network Professional – CCNP (CCIE Preferred) or other industry certification in DC domain.

Provide on-time support and troubleshooting for issues across all domains; escalate with vendors as needed and ensure follow-up within contracted SLAs; perform periodic performance analysis to proactively prevent issues; review device configurations to remove extraneous configurations; meet with service owners to understand problems and respond; handle daily trouble tickets per du policies; oversee provisioning of periodic and ad-hoc reports to planning team for capacity planning and upgrades; provide updates for RFOs and follow up recommendations to prevent recurrence; assist planning/acceptance teams in network nodes integrations and ATP for redundancy; maintain up-to-date documentation/diagrams of devices/solutions; work with planning on capacity planning, upgrades, and design issues; perform periodic health checks and preventive maintenance on service delivery platforms and data center networks; ensure redundancy and backups per policies; implement patches and updates to resolve issues; review vendor/Network Development documentation for new elements; ensure consistency of network configuration and configuration database; prioritize performance and preventive maintenance; coordinate changes with acceptance and update knowledge base; monitor and analyze vendor performance and manage vendor relationships; develop technical reports and documentation; respond to network disasters with restoration plans; support DR run-books and crisis recovery; review, approve, prepare MOP and implement connectivity CRs for business needs.