Butler (Mandarin/Chinese speaker) - Guest Experience - Jumeirah The Red Sea

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the Job An exciting opportunity has arisen for a Butler – Guest Experience to join Jumeirah The Red Sea. The main duties and responsibilities of this role include: • Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary. • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information. • Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly. • Carries out guest registration, cashiering and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition. • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the manager’s as necessary. • Ma

Greet and escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary. Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information. Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquiries thoroughly. Carries out guest registration, cashiering and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the manager’s as necessary