Almoosa Health Group

Client Services Coordinator

Al Ahsa, Saudi ArabiaPosted 2 weeks ago

Apply link checked yesterday

Salary
AED 6k–9k a month· est.
Job type
Full time
Level
Entry level
Field
Administrative
Work mode
On site

About the role

Schedules appointments with patients or other employees for clients or customers by phone, or in person, and records time and date of appointment in appointment book. Indicates in appointment book when appointments have been filled or cancelled. May also telephone or write clients to remind them of appointments. Requirements: Duties & Activities: - Receive calls from patients and answering for their questions and doubts. - In case the doctors are unavailable or engaged to important meetings - Should be informed to the patients and make new appointment. - Make appointments for the patients of the clinics/units - Remained the patients one day before their appointment. - Schedule re appointments for new, follow up and urgent patients. - Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time. Qualification: - Diploma Degree in related field

Requirements

  • Duties & Activities:
  • - Receive calls from patients and answering for their questions and doubts.
  • - In case the doctors are unavailable or engaged to important meetings
  • - Should be informed to the patients and make new appointment.
  • - Make appointments for the patients of the clinics/units
  • - Remained the patients one day before their appointment.
  • - Schedule re appointments for new, follow up and urgent patients.
  • - Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
  • Qualification:
  • - Diploma Degree in related field

Responsibilities

Receive calls from patients and answering for their questions and doubts. In case the doctors are unavailable or engaged to important meetings, should be informed to the patients and make new appointment. Make appointments for the patients of the clinics/units. Remain the patients one day before their appointment. Schedule re appointments for new, follow up and urgent patients. Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.

Skills

  • Appointment scheduling
  • Telephone screening
  • Patient reception
  • Clinic coordination
  • Appointment reminders
  • Patient communication
  • Scheduling follow-ups
  • Referral coordination
  • Medical office administration

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