Housekeeping Attendant

Rixos The Palm Hotel & Suites Get assignment sheet from Housekeeping office. Take note all guest request & instruction which provided by HK Supervisor. Attend the communication meetings of her/his section. Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work. Check and make note of all the rooms with MAKE UP sign. Check and make note of all the room with “Do Not Disturb” sign before the end of the shift and respect the DND sign. Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous. At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations. Report to HK Supervisor in case Guest valuables are exposed. Follow Key Issue no.1 by Attending to the guest, we acknowledge guests immediately establish eye contact and greet them in friendly manner. Leave everything when recognizing a guest. Provide all guests with professional service Follow hospitality key no. 3 while entering / leaving guests’ rooms. Clean the bathroom, walls and bathtub thoroughly after the bathtub look for hair. Replace fresh towels, amenities and report any maintenance to be attended to Housekeeping. Remove the rotten flowers and wash the flower vase and place fresh flowers. Make up the bed; clean the bedroom and refill stationeries, matches and mini bar. Look for any spot or hair on the bed linen to be removed.

Preferably with 1 or more year experience in the same role in a 4-5 star hotel

Get assignment sheet from Housekeeping office. Take note all guest request & instruction provided by HK Supervisor. Attend the communication meetings of her/his section. Ensure stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged on the trolley before starting work. Check and note all rooms with MAKE UP sign. Check and note all rooms with Do Not Disturb sign before end of shift and respect DND. Supervise end of day closing of the service area and ensure equipment is in appropriate place and nothing hazardous remains. Communicate information to next shift or supervisor for smooth operations. Report to HK Supervisor if guest valuables are exposed. Follow hospitality key guidelines during guest interactions. Provide professional service; greet guests; enter/leave rooms properly. Clean bathroom, walls, and bathtub; remove hair. Replace fresh towels and amenities; report maintenance as needed. Remove rotten flowers, wash vase, place fresh flowers. Make up beds; clean bedrooms; refill stationery, matches, and mini bar. Check for spots or hair on bed linen and remove.