Human Resources Coordinator

RIXOS MURJANA About the Role Reporting directly to the Director of Human Resources, the Human Resources Coordinator is responsible for providing efficient, personalized, courteous, and timely service to all colleagues. The role involves coordinating various Human Resources functions, including recruitment, employee administration, joiner and leaver processes, employee relations, departmental coordination, liaison with external contractors, HR reporting, and maintaining accurate employee records and databases. The successful candidate will support the smooth daily operation of the People & Culture Department while ensuring compliance with hotel standards, policies, procedures, and applicable legal requirements. Key Responsibilities 1. Recruitment & Talent Acquisition Maintain and regularly update candidate databases and CV records to support future recruitment requirements. Assist in the recruitment and hiring of all rank-and-file employees. Coordinate the entire recruitment process, including interview arrangements, candidate communication, contracting, and employee arrivals. Ensure recruitment documentation and candidate records are accurate, consistent, and complete. Coordinate with relevant hotel departments regarding recruitment requirements and hiring activities. Liaise with the PRO and external agencies to coordinate employee visa applications and arrangements. Coordinate the arrival process of new employees and ensure the necessary joining arrangements are completed. 2. Employee Administration & HR Operations Coordinate employee joiner and leaver administration. Maintain and regularly update employee files, ensuring all required documentation is properly filed. Develop and maintain confidential employee records, documents, databases, and departmental filing systems. Maintain accurate HR records and Management Information Systems (MIS) for all assigned processes. Monitor and track annual and sick leave accruals. Coordinate employee-related activities with all hotel departments. Support the implementation and evaluation of HR practices to improve departmental efficiency and effectiveness. Assist the HR team with administrative and operational tasks as required. 3. Employee Relations Establish and maintain effective working relationships with colleagues across all hotel departments. Coordinate employee relations functions in consultation with the Director of Human Resources. Listen and respond appropriately to employee concerns and requests. Maintain positive working relationships and support a collaborative working environment. Communicate professionally and courteously with colleagues at all organizational levels. 4. Administrative & Management Support Provide comprehensive administrative support to the Director of Human Resources, including handling highly confidential and sensitive matters. Organize daily incoming correspondence, assess priorities, and respond or follow up as appropriate. Manage the Director of Human Resources' diary and ensure pending correspondence and trace files are reviewed and actioned daily. Maintain and update calendars to facilitate appointments and meeting schedules. Arrange meetings, take minutes, and circulate meeting records. Prepare letters, memorandums, reports, and other documents using word processing, spreadsheet, database, and presentation applications. Handle incoming and outgoing correspondence, including receiving, date-stamping, and distributing mail. Maintain organized electronic and physical filing systems for records, reports, and departmental documents. Handle telephone calls professionally, take messages, and prioritize communications where necessary. Coordinate the People & Culture Department's stationery requirements and procurement through FMC. Maintain business contact records, follow up on pending matters, and ensure timely completion of assigned actions. 5. Reporting, Audits & Compliance Prepare, maintain, and update HR reports, records, and departmental databases. Maintain the Management Information System (MIS) for assigned areas of responsibility. Conduct regular audits of assigned work areas and ensure records are accurate and up to date. Ensure compliance with hotel policies, procedures, operational standards, and applicable legal requirements. Ensure all employee information and confidential documents are handled with the appropriate level of sensitivity. Ensure compliance with health, hygiene, security, safety, and fire regulations. 6. General Responsibilities Keep the Director of Human Resources informed of important events and operational developments within the hotel to avoid misunderstandings and rumors. Maintain familiarity with relevant company documentation and operational standards manuals. Follow established Human Resources service standards and actively identify opportunities to improve service delivery. Complete assigned tasks accurately, efficiently, and within the required timelines. Demonstrate reliabili

Education Bachelor's degree in Human Resources, Business Administration, or a related discipline is preferred. Experience Previous experience in Human Resources or administration is required. Minimum of one year of experience in a similar role. Technical & Language Requirements Proficiency in Microsoft Office applications and general computer operations. Fluency in reading, writing, and speaking both English and Arabic. Required Skills & Competencies Excellent organizational and time-management skills. Strong written and verbal communication skills. Excellent interpersonal and relationship-building abilities. Strong administrative and coordination skills. Attention to detail and accuracy. Good judgment and problem-solving abilities. Ability to handle confidential and sensitive information. Highly responsible, reliable, and organized. Ability to work independently and cohesively as part of a team. Ability to remain calm, professional, and courteous at all times. Strong focus on colleague needs and service delivery.

Recruitment & Talent Acquisition: Maintain and regularly update candidate databases and CV records; assist in recruitment and hiring of rank-and-file employees; coordinate entire recruitment process including interview arrangements, candidate communication, contracting, and onboarding; ensure documentation is accurate; collaborate with hotel departments and external agencies for visa arrangements; manage arrival process for new employees. Employee Administration & HR Operations: Manage joiner/leaver administration; maintain employee files and confidential records; oversee MIS and HR records; track annual and sick leave accruals; coordinate activities with hotel departments; support implementation and evaluation of HR practices. Employee Relations: Build relationships with colleagues; coordinate employee relations with the Director of HR; address employee concerns professionally. Administrative & Management Support: Provide confidential administrative support to the Director; manage diary, correspondence, minutes, documents, and filing; arrange meetings; prepare letters and reports; manage procurement of stationery; maintain contact records and action follow-ups. Reporting, Audits & Compliance: Prepare and update HR reports and MIS; conduct audits; ensure compliance with policies, procedures, standards, and legal requirements; safeguard confidential information. General Responsibilities: Keep the Director informed of important events; stay familiar with company standards; follow HR service standards and identify service improvements; complete tasks accurately and on time.