Front Office Receptionist

ibis Kuwait Salmiya We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay. Greet and welcome guests in a warm and professional manner Perform efficient check-in and check-out procedures Handle reservations, cancellations, and modifications accurately Respond to guest inquiries and provide information about hotel services and local attractions Manage incoming calls and emails promptly and courteously In charge of planning of the FO department during the night. Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO…). Ensure applying the Night Auditor policy & procedure attached to Job Description. Process payments and maintain accurate financial records Coordinate with other departments to fulfill guest requests and resolve issues Ensure the reception area is clean, organized, and presentable at all times Assist with administrative tasks as needed Stay updated on hotel policies, promotions, and events to provide accurate information to guests

Previous experience in a customer-facing role, preferably in hospitality Excellent communication and interpersonal skills Fluency in English and Arabic; additional languages are a plus Strong organizational skills and attention to detail Ability to remain calm and professional under pressure Flexibility to work in shifts, including evenings, weekends, and holidays Basic computer skills and familiarity with hotel management software Knowledge of local attractions and services in Kuwait City High school diploma or equivalent; higher education in hospitality is a plus Positive attitude and enthusiasm for delivering exceptional customer service Ability to multitask and prioritize in a fast-paced environment

Greet and welcome guests in a warm and professional manner. Perform efficient check-in and check-out procedures. Handle reservations, cancellations, and modifications accurately. Respond to guest inquiries and provide information about hotel services and local attractions. Manage incoming calls and emails promptly and courteously. In charge of planning of the FO department during the night. Ensure timely submission of all relevant reports and information to all departments in the morning (GM, Finance, F&B, FO…). Ensure applying the Night Auditor policy & procedure attached to Job Description. Process payments and maintain accurate financial records. Coordinate with other departments to fulfill guest requests and resolve issues. Ensure the reception area is clean, organized, and presentable at all times. Assist with administrative tasks as needed. Stay updated on hotel policies, promotions, and events to provide accurate information to guests.