Housing Supervisor

MANTIS RIYADH BASEQUAT Housing Supervisor Location: Riyadh, Saudi Arabia Department: People & Culture Employment Type: Full-Time Reporting To: People & Culture Manager Job Summary Basiqat by Mantis is seeking a responsible, organized, and service-oriented Housing Supervisor to join our pre-opening team. The successful candidate will be responsible for overseeing the daily operations of Heartist accommodation facilities, ensuring a safe, clean, comfortable, and well-maintained living environment in accordance with company policies, applicable Saudi Arabian regulations, and Accor standards. As a key member of the People & Culture team, the Housing Supervisor will play an essential role in preparing employee accommodation facilities for the resort's opening, coordinating housing allocations, managing accommodation records, and supporting Heartist welfare and satisfaction. The role requires strong organizational skills, attention to detail, and a proactive approach to accommodation management, facility coordination, and employee relations. Key Responsibilities Heartist Accommodation Management Supervise the daily operations of employee accommodation facilities and ensure compliance with established housing policies and procedures. Manage room allocations, occupancy records, check-ins, check-outs, and accommodation transfers. Ensure accommodation assignments are aligned with approved housing entitlements, occupancy standards, and operational requirements. Maintain accurate and updated accommodation records, room inventories, and occupancy reports. Conduct regular inspections of accommodation rooms, common areas, kitchens, laundry facilities, and recreational spaces. Ensure all accommodation facilities are maintained to appropriate standards of cleanliness, safety, hygiene, and comfort. Monitor the condition and proper use of accommodation furniture, fixtures, equipment, and shared facilities. Ensure Heartists understand and comply with accommodation rules, regulations, and community living standards. Pre-Opening Housing & Accommodation Readiness Support the setup and operational readiness of Heartist accommodation facilities before the resort's opening. Coordinate with the People & Culture Manager to establish accommodation allocation plans based on the approved manpower and recruitment schedule. Assist in developing accommodation policies, housing guidelines, check-in procedures, and room allocation systems. Coordinate the preparation of accommodation rooms, furniture, equipment, linens, and essential supplies prior to employee arrivals. Work closely with Engineering, Housekeeping, Purchasing, and external service providers to ensure accommodation facilities are ready for occupancy. Maintain a pre-opening housing readiness checklist and monitor outstanding requirements. Coordinate accommodation arrangements for newly recruited Heartists in line with their joining dates. Identify potential accommodation shortages, maintenance concerns, and operational risks, escalating them to the People & Culture Manager. Support the establishment of accommodation inventory controls, inspection schedules, and maintenance reporting procedures. Facility Maintenance & Housekeeping Coordination Conduct routine accommodation inspections to identify maintenance issues, safety concerns, and facility deficiencies. Coordinate with Engineering or approved maintenance service providers to ensure timely completion of repairs. Monitor preventive maintenance schedules for accommodation facilities and equipment. Coordinate accommodation cleaning, pest control, waste management, and hygiene services. Ensure common areas, corridors, kitchens, bathrooms, and recreational facilities are maintained in good condition. Follow up on maintenance requests and maintain accurate records of completed and pending work. Report significant facility defects or safety risks promptly to the People & Culture Manager. Heartist Welfare & Employee Relations Serve as the primary point of contact for Heartists regarding accommodation-related inquiries, requests, and concerns. Promote a respectful, inclusive, and harmonious living environment. Address accommodation complaints professionally and ensure timely follow-up and resolution. Support the People & Culture team in promoting Heartist well-being and satisfaction within accommodation facilities. Conduct regular accommodation visits and maintain open communication with residents. Support the implementation of accommodation-related engagement, recreational, and welfare initiatives. Report serious accommodation concerns, disputes, or policy violations to the People & Culture Manager. Maintain confidentiality and professionalism when handling employee-related matters. Health, Safety & Regulatory Compliance Ensure accommodation facilities comply with applicable Saudi Arabian regulations, safety requirements, and company policies. Conduct regular safety inspections and rep

Diploma or bachelor's degree in Hospitality Management, Business Administration, Facilities Management, Human Resources, or a related field. Minimum 2–3 years of relevant experience in employee accommodation, housing supervision, staff welfare, or facilities operations. Previous experience managing employee accommodation within hotels, resorts, or hospitality organizations is highly desirable. Experience in hotel or resort pre-opening operations is an advantage. Good understanding of accommodation management, room allocation, maintenance coordination, and inventory control. Familiarity with applicable Saudi Arabian accommodation, health, and safety requirements. Experience coordinating with maintenance teams, housekeeping services, and external service providers. Knowledge of employee welfare practices and accommodation administration. Skills & Competencies Strong organizational and administrative skills. Excellent communication and interpersonal abilities. Good command of English; Arabic proficiency is highly desirable. Strong problem-solving and conflict-resolution skills. Ability to handle employee accommodation concerns professionally and confidentially. High attention to detail and commitment to cleanliness, safety, and employee well-being. Proficiency in Microsoft Office applications, particularly Excel and Word. Ability to maintain accurate accommodation records, occupancy reports, and inventory registers. Strong coordination skills and ability to follow up effectively with different departments. Ability to manage multiple priorities and respond promptly to operational requirements. Proactive, responsible, and service-oriented approach. Ability to work independently with minimal supervision. Flexibility and adaptability to the demands of a pre-opening environment.

Key Responsibilities Heartist Accommodation Management Supervise the daily operations of employee accommodation facilities and ensure compliance with established housing policies and procedures. Manage room allocations, occupancy records, check-ins, check-outs, and accommodation transfers. Ensure accommodation assignments are aligned with approved housing entitlements, occupancy standards, and operational requirements. Maintain accurate and updated accommodation records, room inventories, and occupancy reports. Conduct regular inspections of accommodation rooms, common areas, kitchens, laundry facilities, and recreational spaces. Ensure all accommodation facilities are maintained to appropriate standards of cleanliness, safety, hygiene, and comfort. Monitor the condition and proper use of accommodation furniture, fixtures, equipment, and shared facilities. Ensure Heartists understand and comply with accommodation rules, regulations, and community living standards. Pre-Opening Housing & Accommodation Readiness Support the setup and operational readiness of Heartist accommodation facilities before the resort's opening. Coordinate with the People & Culture Manager to establish accommodation allocation plans based on the approved manpower and recruitment schedule. Assist in developing accommodation policies, housing guidelines, check-in procedures, and room allocation systems. Coordinate the preparation of accommodation rooms, furniture, equipment, linens, and essential supplies prior to employee arrivals. Work closely with Engineering, Housekeeping, Purchasing, and external service providers to ensure accommodation facilities are ready for occupancy. Maintain a pre-opening housing readiness checklist and monitor outstanding requirements. Coordinate accommodation arrangements for newly recruited Heartists in line with their joining dates. Identify potential accommodation shortages, maintenance concerns, and operational risks, escalating them to the People & Culture Manager. Support the establishment of accommodation inventory controls, inspection schedules, and maintenance reporting procedures. Facility Maintenance & Housekeeping Coordination Conduct routine accommodation inspections to identify maintenance issues, safety concerns, and facility deficiencies. Coordinate with Engineering or approved maintenance service providers to ensure timely completion of repairs. Monitor preventive maintenance schedules for accommodation facilities and equipment. Coordinate accommodation cleaning, pest control, waste management, and hygiene services. Ensure common areas, corridors, kitchens, bathrooms, and recreational facilities are maintained in good condition. Follow up on maintenance requests and maintain accurate records of completed and pending work. Report significant facility defects or safety risks promptly to the People & Culture Manager. Heartist Welfare & Employee Relations Serve as the primary point of contact for Heartists regarding accommodation-related inquiries, requests, and concerns. Promote a respectful, inclusive, and harmonious living environment. Address accommodation complaints professionally and ensure timely follow-up and resolution. Support the People & Culture team in promoting Heartist well-being and satisfaction within accommodation facilities. Conduct regular accommodation visits and maintain open communication with residents. Support the implementation of accommodation-related engagement, recreational, and welfare initiatives. Report serious accommodation concerns, disputes, or policy violations to the People & Culture Manager. Maintain confidentiality and professionalism when handling employee-related matters. Health, Safety & Regulatory Compliance Ensure accommodation facilities comply with applicable Saudi Arabian regulations, safety requirements, and company policies. Conduct regular safety inspections and rep