Training Supervisor

MANTIS RIYADH BASEQUAT Training Supervisor Location: Riyadh, Saudi Arabia Department: People & Culture Employment Type: Full-Time Reporting To: People & Culture Manager Job Summary Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team. The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth. As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with Accor and Mantis brand standards. Key Responsibilities Learning & Development Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards. Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities. Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies. Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities. Support departmental trainers in developing and delivering effective on-the-job training. Promote a continuous learning culture across all departments. Pre-Opening Training & Readiness Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads. Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees. Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening. Support the implementation of Accor and Mantis brand training requirements. Coordinate departmental training plans, operational simulations, and service readiness assessments. Monitor training completion and identify gaps that may affect operational readiness. Support the development of training materials, presentations, learning resources, and departmental training checklists. Ensure that mandatory training requirements are completed before opening, where applicable. Brand Standards & Service Excellence Promote Accor and Mantis service culture, brand values, and guest experience standards. Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery. Collaborate with Quality and operational departments to identify service improvement opportunities. Support the implementation of guest experience and quality assurance training initiatives. Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning. Training Administration & Reporting Maintain accurate training records, attendance sheets, evaluations, and completion reports. Monitor mandatory training compliance and follow up with departments on outstanding requirements. Support the administration and utilization of applicable Accor digital learning platforms. Prepare monthly training reports, training calendars, and learning and development updates. Evaluate training effectiveness through feedback, assessments, and performance observations. Maintain organized training materials and ensure the availability of required learning resources. Employee Development & Engagement Support employee development initiatives, career growth programs, and internal talent development activities. Coordinate training nominations and participation in relevant learning programs. Assist in identifying high-potential employees and development opportunities. Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives. Encourage departmental participation in learning activities and knowledge-sharing sessions. Coordination & Continuous Improvement Work closely with department heads to ensure training initiatives address operational needs. Coordinate with external training providers and internal facilitators when required. Monitor learning and development trends and recommend improvements to training delivery. Support internal audits and training-related compliance requirements. Perform additional learning and development duties as assigned by the People & Culture Manager.

Education & Experience Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field. Minimum 2–3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities. Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable. Experience in hotel or resort pre-opening operations is an advantage. Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods. Knowledge of luxury hospitality service standards and employee development practices. Experience using learning management systems (LMS) and digital training platforms is preferred. Train-the-Trainer certification or other relevant professional training qualifications are an advantage. Skills & Competencies Excellent presentation, facilitation, and public-speaking skills. Strong communication and interpersonal abilities. Excellent command of English; Arabic proficiency is highly desirable. Ability to design and deliver engaging, interactive training sessions. Strong organizational, planning, and time-management skills. Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word. Creativity and enthusiasm for learning and employee development. Strong attention to detail and ability to maintain accurate training records. Ability to work collaboratively with employees and managers across different departments. Strong problem-solving skills and a proactive approach to continuous improvement. Passion for luxury hospitality, service excellence, and people development. Flexibility and adaptability to the demands of a pre-opening environment.

Learning & Development: Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards. Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities. Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies. Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities. Support departmental trainers in developing and delivering effective on-the-job training. Promote a continuous learning culture across all departments. Pre-Opening Training & Readiness: Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads. Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees. Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening. Support the implementation of Accor and Mantis brand training requirements. Coordinate departmental training plans, operational simulations, and service readiness assessments. Monitor training completion and identify gaps that may affect operational readiness. Support the development of training materials, presentations, learning resources, and departmental training checklists. Ensure that mandatory training requirements are completed before opening, where applicable. Brand Standards & Service Excellence: Promote Accor and Mantis service culture, brand values, and guest experience standards. Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery. Collaborate with Quality and operational departments to identify service improvement opportunities. Support the implementation of guest experience and quality assurance training initiatives. Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning. Training Administration & Reporting: Maintain accurate training records, attendance sheets, evaluations, and completion reports. Monitor mandatory training compliance and follow up with departments on outstanding requirements. Support the administration and utilization of applicable Accor digital learning platforms. Prepare monthly training reports, training calendars, and learning and development updates. Evaluate training effectiveness through feedback, assessments, and performance observations. Maintain organized training materials and ensure the availability of required learning resources. Employee Development & Engagement: Support employee development initiatives, career growth programs, and internal talent development activities. Coordinate training nominations and participation in relevant learning programs. Assist in identifying high-potential employees and development opportunities. Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives. Encourage departmental participation in learning activities and knowledge-sharing sessions. Coordination & Continuous Improvement: Work closely with department heads to ensure training initiatives address operational needs. Coordinate with external training providers and internal facilitators when required. Monitor learning and development trends and recommend improvements to training delivery. Support internal audits and training-related compliance requirements. Perform additional learning and development duties as assigned by the People & Culture Manager.