Accor
Telecommunications Agent (German Speaker)
Ras Al Khaimah, UAEPosted 2 weeks ago
- Salary
- AED 12k–18k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
SO/ RAS AL KHAIMAH • Call Handling: Answer and route incoming calls promptly and professionally. • Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery. • Communication: Relay information to departments and staff accurately. • Documentation: Maintain call logs and service requests. • Support: Assist with emergency communication procedures.
Requirements
• High School diploma or equivalent. • Experience in customer service or call handling preferred. • Clear communication and telephone etiquette. • Multitasking and problem-solving abilities. • Familiarity with telecommunication systems.
Responsibilities
Call Handling: Answer and route incoming calls promptly and professionally. Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery. Communication: Relay information to departments and staff accurately. Documentation: Maintain call logs and service requests. Support: Assist with emergency communication procedures.
Skills
- Customer service
- Call handling
- Clear communication
- Telephone etiquette
- Multitasking
- Problem-solving
- Familiarity with telecommunication systems
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