Hostess (Russian-speaker)

Fairmont Fujairah Beach Resort Key Responsibilities: Consistently offer a professional, friendly greeting and engaging service Understand the Server’s tasks in the outlet Understand shift end reports in the outlet and the POS system Assist guests regarding food and beverage menu items in an informative and helpful way Have knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Present a positive first impression of the establishment’s friendliness, excellent service and high standards. Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave Inform guest about current promotion and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency. Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing

Previous service experience an asset Previous Point of Sale System experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times  Commitment to maintaining confidentiality and adhering to ethical standards in financial practices Embrace the Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected

Consistently offer a professional, friendly greeting and engaging service Understand the Server’s tasks in the outlet Understand shift end reports in the outlet and the POS system Assist guests regarding food and beverage menu items in an informative and helpful way Have knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Present a positive first impression of the establishment’s friendliness, excellent service and high standards. Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave Inform guest about current promotion and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency. Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing