Banquet Manager

Mövenpick Hotel and Residences Riyadh Our Vision, we make moments Mövenpick Hotels & Residences (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership. It doesn’t take much to create a moment — just be genuine, human, and warm. Take small steps to turn the ordinary into something extraordinary We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. The Role 1. To oversee and lead the Banquet department of the Hotel. 2. Banquet Manager is responsible for the smooth operation of his/her specific Event as governed by contract and deemed by operational requirements. 3. He or she must be fully responsible for the daily operation and maintenance of banquet FF&E and OSE, as well as for organizing storage areas and ensuring cleanliness. 4. He/she is responsible in linking all facets of cuisine and entertainment and then delivering these to guests. 5. He/she must be able to control and coordinate a labour pool of many and varied backgrounds. 6. He/she will have a majority of casual labour and hence it is essential to have quality staff management skills. 7. Should be creative and confident and be prepared to step outside of the confines of comfort. 8. He/she should take the time to get to know the guests and be committed to service excellence. 9. Team play is imperative and having the time to invest in self-development is mandatory. 10. Being entrepreneurial, thinking beyond the boundaries and leading by example are expected and not requested. Key Deliverables and Responsibilities Planning & Organizing: 1. Ensure that all Mövenpick Hotels & Residences standards are adhered. 2. He/she must check the daily casual staff's grooming standards and verify their Ajeer permits and iqamas on a daily basis without fail (if the Ajeer permits and iqamas are not available, the concerned casual staff must be sent back to the company immediately without fail). 3. Be innovative at all the time. 4. Keep ahead of industry trends (you should set the trends rather than follow) 5. Develop ideas on increasing guest satisfaction. 6. The role is to uphold the Movenpick service standard and manage daily in-house and ODC events. Operations: 1. Leads the daily and weekly meeting. 2. Train and develop the Banquet team in the departmental operating standards. 3. Maintains a presence during events including outside catering events. 4. Maintain a consistent focus on improving the overall flow of Banquet operations. 5. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities. 6. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions. 7. Source and audition entertainment and decorative options suitable for Banquets and Events. 8. Maintain awareness of industry trends and share with the team. 9. Review, analyse market and competition changes and implement proactive action plans to meet these changes in cooperation with Banquet manager and approved by Director of F&B. 10. Ensure organizers are communicated with and assisted in an efficient, warm and professional manner by all team members. 11. Actively review organizer and guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction 12. To ensure a consistently high standard of grooming is followed and the team. 13. To have a complete understanding of and to adhere to Mövenpick Hotels & Residences policy relating to Fire, Hygiene, Health and Safety. 14. To drive the performance of the Banquet team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources. 15. Have full knowledge of all products and services provided

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Oversee and lead the Banquet department of the Hotel. Responsible for the smooth operation of specific events as governed by contract and operational requirements. Manage daily operation and maintenance of banquet FF&E and OSE, organize storage areas, ensure cleanliness. Link cuisine and entertainment to guests. Coordinate a diverse labour pool; manage casual staff and ensure quality staff management. Be creative, confident, and prepared to step outside comfort. Get to know guests and commit to service excellence. Team play and self-development are mandatory. Lead by example and be entrepreneurial. Uphold Mövenpick standards, manage daily in-house and off-site events. Lead daily and weekly meetings; train and develop team; maintain presence during events. Improve flow of banquet operations; achieve financial, operational, and service delivery targets. Foster a solution-oriented work environment; motivate and engage staff; gather feedback. Source and audition entertainment and decor options. Stay aware of industry trends and share with team. Review market and competition changes and implement proactive plans. Ensure organizers are communicated with and assisted professionally. Review feedback and implement procedures to enhance guest satisfaction. Maintain grooming standards. Adhere to Fire, Hygiene, Health and Safety policies. Drive performance through appraisals, coaching, and HR collaboration. Have full knowledge of products and services.