Reservations Supervisors

Mövenpick Hotel and Residences Riyadh Our Vision, we make moments Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership. It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way. We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. The Role To supervise & manage Revenue & Reservations operations and coordinates its activities with the other departments. To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team. To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. Key Deliverables and Responsibilities Reservations Responsibilities Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals Ensure information provided to guests is accurate and individualized Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized Assist in preparing daily, weekly and monthly reports Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing Ensure smooth shift changes with proper pass-on to the next shift Report any equipment failures/problems & repair requests to Maintenance Department Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Coordinate and communicate with all other departments to ensure a smooth operation Team Management Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members’ appearance, attitude and degree of professionalism Prepare detailed induction programs for new employees Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Other Responsibilities Be aware of the hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Core Behaviours Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mövenpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display. Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments. Relationships: We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results. Entrepreneurship: We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change. Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs dema

No explicit separate requirements section found. The posting describes responsibilities and team management duties but does not list a distinct set of required qualifications or minimum qualifications.

Supervise & manage Revenue & Reservations operations and coordinate with other departments. Record and process all reservation inquiries by phone, fax or email and convert to sales where possible to meet hotel targets. Provide supervision to Reservations Staff; ensure standards and policies are adhered to; coach agents in up-selling and cross-selling; monitor day-to-day operations; assist in preparing reports; assist in coordination of new rate offers; ensure smooth shift changes; report equipment issues; respond to inquiries about hotel products and services; maintain knowledge of food & beverage services and hotel features; coordinate with other departments for smooth operation; identify and develop team members; conduct performance reviews; prepare induction programs; prepare weekly staff schedules; develop and conduct training programs.