Therapist Team Leader

OUR HABITAS RAS ABROUQ The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team. As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment. The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas. Spa Treatments & Guest Experience Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training. Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives. Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences. Maintain exceptional treatment techniques, service etiquette, and guest care standards. Create a relaxing, welcoming, and memorable spa experience. Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary. Maintain guest confidentiality, privacy, and comfort throughout the wellness journey. Promote suitable treatments, wellness experiences, and retail products through personalized recommendations. Team Leadership & Supervision Provide daily guidance, direction, and support to Spa Therapists. Act as the first point of contact for operational concerns during assigned shifts. Lead by example through professional conduct, positive attitude, and exceptional service delivery. Monitor team grooming, punctuality, attendance, and adherence to established standards. Support the preparation and coordination of daily therapist assignments and treatment schedules. Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations. Encourage teamwork, accountability, and a positive working environment. Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head. Support the onboarding, orientation, and integration of new Spa Therapists. Assist in implementing departmental initiatives and improvement plans. Spa Operations & Coordination Support the smooth and efficient daily operation of the Spa. Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained. Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation. Monitor treatment schedules to minimize delays and maximize operational efficiency. Ensure sufficient availability of treatment products, linens, amenities, and equipment. Monitor inventory consumption and report replenishment requirements. Assist with opening and closing procedures, including operational checklists. Ensure equipment is maintained in good working condition and report defects promptly. Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization. Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments. Quality Assurance & Service Standards Ensure consistent implementation of approved spa treatment protocols and service standards. Conduct routine checks of treatment rooms, equipment, and guest facilities. Monitor the quality and consistency of treatments delivered by the team. Provide constructive feedback and practical coaching to improve service performance. Ensure compliance with Our Habitas brand standards and established wellness procedures. Assist in resolving service inconsistencies and implementing corrective actions. Support guest satisfaction initiatives and continuous improvement of the spa experience. Training & Team Development Assist in identifying training needs and development opportunities for Spa Therapists. Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols. Support cross-training and knowledge-sharing initiatives. Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head. Encourage continuous learning, product knowledge, and professional development. Ensure completion of mandatory training and departmental learning requirements. Support the development of junior therapists and help prepare potential future team leaders. Hygiene, Health & Safety Ensure strict compliance with spa hygiene, sanitation, and health and safety standards. Maintain proper cleaning and disinfecti

Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline. Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility. Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred. Proficiency in a variety of massage and body treatment techniques. Knowledge of spa products, treatment protocols, and wellness practices. Previous experience coaching or training junior therapists is an advantage. Strong understanding of spa hygiene, sanitation, and health and safety requirements. Good command of spoken and written English; additional languages are an advantage. Ability to work flexible schedules, including weekends and public holidays. Relevant professional certifications and any required local authorizations.

Spa Treatments & Guest Experience: Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies; deliver personalized treatments; conduct professional guest consultations; maintain treatment techniques, service etiquette, and guest care standards; create a relaxing spa experience; respond to guest requests and feedback; maintain confidentiality and comfort; promote suitable treatments and products. Team Leadership & Supervision: Provide daily guidance to Spa Therapists; act as first point of contact for operational concerns; lead by example; monitor grooming, punctuality, attendance and standards; coordinate therapist assignments and treatment schedules; conduct daily briefings; encourage teamwork and accountability; identify performance concerns and escalate; support onboarding and integration of new Therapists; assist in implementing initiatives. Spa Operations & Coordination: Support smooth daily operation; ensure treatment rooms and facilities are prepared; coordinate with Spa Reception and other departments; monitor schedules to minimize delays; ensure availability of products, linens, amenities, and equipment; monitor inventory and report replenishment; assist with opening/closing; ensure equipment is maintained; support cost-control and resource utilization; coordinate with Housekeeping/Engineering. Quality Assurance & Service Standards: Ensure adherence to spa treatment protocols and service standards; conduct routine checks; monitor quality and consistency of treatments; provide coaching; ensure brand standards and wellness procedures; assist in resolving inconsistencies and implementing corrective actions; support guest satisfaction initiatives. Training & Team Development: Identify training needs; conduct demonstrations and coaching; support cross-training and knowledge-sharing; monitor progress and provide feedback; encourage continuous learning and product knowledge; ensure mandatory training completion; support development of junior therapists and potential future leaders. Hygiene, Health & Safety: Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.