Spa Therapist

Fairmont Dubai At Fairmont Hotel Dubai, you are responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. The Spa Therapist will provide courteous services to Guests & Members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:  An ambassador of Fairmont Dubai by providing memorable Guest experiences Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests Possess knowledge about all aspects of the spa’s treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times Performs all massage, body treatments, and aesthetic services as certified or trained Ensure individualized Guest service through acknowledging and responding to needs and expectations Review Guest’s medical history / waiver and all information in SpaSoft, prior to performing each treatment Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order Maintain proper supplies of professional products, towels, and other supplies in treatment rooms Possess thorough knowledge about all aspect of Spa’s operations including telephone usage, Guest relations, retail sales, and spa services and facilities Assist Members and Guests with the use of sauna, steam, whirlpool, etc Handle Guest complaints and solves problems to the degree possible Work with related hotel departments to ensure efficiency in meeting Guest needs Contribute to the team environment by assisting Spa Colleagues in all areas Participate in the orientation and training of all Colleagues assigned to the spa Follow Occupational Health and Safety regulations

An ambassador of Fairmont Dubai by providing memorable Guest experiences; Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests; Possess knowledge about all aspects of the spa’s treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details; Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times; Performs all massage, body treatments, and aesthetic services as certified or trained; Ensure individualized Guest service through acknowledging and responding to needs and expectations; Review Guest’s medical history / waiver and all information in SpaSoft, prior to performing each treatment; Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order; Maintain proper supplies of professional products, towels, and other supplies in treatment rooms; Possess thorough knowledge about all aspect of Spa’s operations including telephone usage, Guest relations, retail sales, and spa services and facilities; Assist Members and Guests with the use of sauna, steam, whirlpool, etc; Handle Guest complaints and solves problems to the degree possible; Work with related hotel departments to ensure efficiency in meeting Guest needs; Contribute to the team environment by assisting Spa Colleagues in all areas; Participate in the orientation and training of all Colleagues assigned to the spa; Follow Occupational Health and Safety regulations