Income Auditor

Fairmont Ajman The Income Auditor is responsible for ensuring the completeness, accuracy and integrity of all hotel revenue transactions. The role conducts daily audits of revenue generated across all hotel departments, reconciles revenue against supporting systems and documentation, identifies discrepancies and ensures that all income is accurately recorded and reported in accordance with hotel policies, internal controls and brand standards. Key Responsibilities: Daily Revenue Audit Conduct the daily audit of all hotel revenue transactions and ensure revenue is accurately recorded in the appropriate accounts. Review and reconcile daily revenue generated from Rooms, Food & Beverage, Spa, Recreation, Retail and other revenue-generating outlets. Verify that all transactions recorded in the Property Management System (PMS), Point-of-Sale (POS) systems and other relevant systems are complete and accurate. Review daily revenue reports and supporting documentation for accuracy and completeness. Investigate and follow up on discrepancies, unusual transactions, adjustments and variances. Ensure all revenue is posted to the correct department, outlet, account and revenue code. Revenue Reconciliation & Controls Reconcile daily revenue between PMS, POS, payment systems and the General Ledger. Verify cash, credit card, city ledger and other payment transactions against supporting reports. Review credit card settlements and ensure discrepancies are identified and followed up. Verify complimentary rooms, house-use rooms, allowances, rebates, discounts, voids and adjustments. Ensure all discounts and complimentary transactions are appropriately authorized. Review and verify package inclusions, room charges, meal plans and other revenue components. Monitor revenue adjustments and investigate unusual or irregular activity. Ensure proper controls are maintained over all revenue-generating transactions. Night Audit Review Review Night Audit reports and ensure all relevant revenue has been captured accurately. Verify that the Night Audit process has been completed correctly and that all required reports are available. Review exceptions generated during the Night Audit process and coordinate with the relevant departments for resolution. Ensure any outstanding issues are followed up and resolved in a timely manner. Cash & Credit Card Controls Verify daily cash collections and cash deposits against system reports. Review cashier summaries and ensure cash overages or shortages are properly investigated and documented. Reconcile credit card transactions against system postings and settlement reports. Follow up on declined, missing or disputed transactions where applicable. Ensure payment transactions are correctly classified and posted. Accounts Receivable & City Ledger Assist in reviewing city ledger transactions and ensure revenue is supported by appropriate documentation. Verify postings transferred to accounts receivable and ensure transactions are complete and accurate. Coordinate with Accounts Receivable regarding discrepancies, missing documentation and unusual balances. Ensure chargebacks, rebates and adjustments are appropriately supported and authorized. Reporting Prepare the Daily Revenue Report and other required revenue audit reports. Provide accurate revenue information to the Finance team and relevant operational departments. Highlight significant variances, irregularities and revenue risks to the Financial Controller / Director of Finance. Maintain proper records of audit findings, discrepancies and corrective actions. Assist with month-end revenue reconciliation and closing activities. Provide supporting documentation for internal, external and brand audits. Internal Controls & Compliance Ensure compliance with hotel policies, Finance procedures, internal controls and applicable brand standards. Maintain appropriate segregation of duties and ensure required approvals are obtained. Identify potential control weaknesses and escalate them to the appropriate Finance leader. Maintain confidentiality of financial and guest information. Support internal and external audits by providing accurate documentation and explanations when required. Coordination with Operations Work closely with Front Office, Food & Beverage, Reservations, Revenue Management and other departments to resolve revenue discrepancies. Provide guidance to operational colleagues regarding revenue posting procedures and controls when required. Communicate audit findings clearly and professionally. Follow up on outstanding issues to ensure timely resolution. Month-End Responsibilities Assist with month-end revenue closing procedures. Reconcile revenue accounts and investigate outstanding variances. Ensure all revenue is captured in the correct accounting period. Verify accruals, adjustments, allowances and other revenue-related entries as required. Prepare supporting schedules and documentation for month-end closing. Assist the Fin

Bachelor's degree or Diploma in Accounting, Finance, Hospitality Management or a related field. Previous experience in an Income Auditor, Night Auditor, Finance or hotel accounting role is preferred. Previous experience in a hotel or hospitality environment is highly desirable. Good understanding of hotel PMS and POS systems. Strong knowledge of revenue reconciliation and financial controls. Proficiency in Microsoft Excel and other Microsoft Office applications. Knowledge of hotel accounting practices and financial reporting is an advantage.

Daily Revenue Audit: conduct the daily audit of all hotel revenue transactions and ensure revenue is accurately recorded in the appropriate accounts. Review and reconcile daily revenue generated from Rooms, Food & Beverage, Spa, Recreation, Retail and other revenue-generating outlets. Verify that all transactions recorded in the PMS, POS systems and other relevant systems are complete and accurate. Review daily revenue reports and supporting documentation for accuracy and completeness. Investigate and follow up on discrepancies, unusual transactions, adjustments and variances. Ensure all revenue is posted to the correct department, outlet, account and revenue code. Revenue Reconciliation & Controls: reconcile daily revenue between PMS, POS, payment systems and the General Ledger. Verify cash, credit card, city ledger and other payment transactions against supporting reports. Review credit card settlements and ensure discrepancies are identified and followed up. Verify complimentary rooms, house-use rooms, allowances, rebates, discounts, voids and adjustments. Ensure all discounts and complimentary transactions are appropriately authorized. Review and verify package inclusions, room charges, meal plans and other revenue components. Monitor revenue adjustments and investigate unusual or irregular activity. Ensure proper controls are maintained over all revenue-generating transactions. Night Audit Review: review Night Audit reports and ensure all relevant revenue has been captured accurately. Verify that the Night Audit process has been completed correctly and that all required reports are available. Review exceptions generated during the Night Audit process and coordinate with the relevant departments for resolution. Ensure any outstanding issues are followed up and resolved in a timely manner. Cash & Credit Card Controls: verify daily cash collections and cash deposits against system reports. Review cashier summaries and ensure cash overages or shortages are properly investigated and documented. Reconcile credit card transactions against system postings and settlement reports. Follow up on declined, missing or disputed transactions where applicable. Ensure payment transactions are correctly classified and posted. Accounts Receivable & City Ledger: assist in reviewing city ledger transactions and ensure revenue is supported by appropriate documentation. Verify postings transferred to accounts receivable and ensure transactions are complete and accurate. Coordinate with Accounts Receivable regarding discrepancies, missing documentation and unusual balances. Ensure chargebacks, rebates and adjustments are appropriately supported and authorized. Reporting: prepare the Daily Revenue Report and other required revenue audit reports. Provide accurate revenue information to the Finance team and relevant operational departments. Highlight significant variances, irregularities and revenue risks to the Financial Controller / Director of Finance. Maintain proper records of audit findings, discrepancies and corrective actions. Assist with month-end revenue reconciliation and closing activities. Provide supporting documentation for internal, external and brand audits. Internal Controls & Compliance: ensure compliance with hotel policies, Finance procedures, internal controls and applicable brand standards. Maintain appropriate segregation of duties and ensure required approvals are obtained. Identify potential control weaknesses and escalate them to the appropriate Finance leader. Maintain confidentiality of financial and guest information. Support internal and external audits by providing accurate documentation and explanations when required. Coordination with Operations: work closely with Front Office, Food & Beverage, Reservations, Revenue Management and other departments to resolve revenue discrepancies. Provide guidance to operational colleagues regarding revenue posting procedures and controls when required. Communicate audit findings clearly and professionally. Follow up on outstanding issues to ensure timely resolution. Month-End Responsibilities: assist with month-end revenue closing procedures. Reconcile revenue accounts and investigate outstanding variances. Ensure all revenue is captured in the correct accounting period. Verify accruals, adjustments, allowances and other revenue-related entries as required. Prepare supporting schedules and documentation for month-end closing.