Waitress

ibis Styles Dragon Mart Dubai Scope of Position: As a Waitress you will be responsible to prepare for Food and Beverage service and serves our guests in line with the Food and Beverage concept. As a Waitress, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering ibis service promise and the highest level of brand standards. Demonstrates brand standards in all interactions. To promote and maintain a positive working relationship at all times with all the Colleagues. To consistently offer professional, friendly and warm service. To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by the hotel. To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way. To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing money into safe or collecting due backs. To understand how to operate all the equipment used in the outlet. To actively participate in all health and safety procedures the entire hotel. To follow all of safety and sanitation policies when handling food and beverage. Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant. Follows Hotel’s telephone etiquette standards. Perform other duties, as and when required.

Must possess outstanding guest services skills, professional presentation and sophisticated communication skills. Proficient in the English language (verbal & written), second language is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Previous service experience is an asset. Available to work night shift, weekends and/or holidays. Excellent communication and organizational skills.  Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively with fellow colleagues as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Prepare for Food and Beverage service and serve guests in line with the Food and Beverage concept. Deliver the ibis service promise and maintain brand standards. Provide engaging and personalized service from start to finish. Maintain positive working relationships with colleagues. Demonstrate understanding of Restaurant Policies & Procedures and Service Standards. Have full knowledge of the Menu, Beverage lists, and any promotions. Answer guest questions about menu items informatively. Understand shift end reports, cash/non-cash transactions, and deposit procedures. Operate all equipment in the outlet. Participate in health and safety procedures and follow sanitation policies. Perform miscellaneous duties as requested by management to deliver total quality service in the restaurant. Follow hotel telephone etiquette standards.