Director of Housekeeping

SOFITEL JABAL OMAR MAKKAH Consistently offer professional, friendly and engaging service Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service. Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines. Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas. Actively engage with local laundry partners and consistently source new business opportunities Overseeing all recruitment processes, and developing departmental succession plans Effectively manage all colleagues relationships within the department Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering Ensuring high colleague engagement through recognition and removal of identified barriers Overseeing the Housekeeping Management to maximize leadership synergy Liaising with all Hotel departments as required Actively participating as a member of hotel committees as required Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented Other duties as assigned

Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required   Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals   Strong organizational and administration skills   Excellent communication skills, both written and verbal   Ability to work in a fast paced, diverse environment   University degree or Hotel Management Diploma preferred   Excellent computer skills   Knowledge of the Property Manager System / Opera   Excellent problem solver and decision maker   Physical and operational demands:  Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues   Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff   Standing and walking for extended periods during inspections, meetings, and guest interactions   Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary   Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina

Consistently offer professional, friendly and engaging service. Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service. Create an environment wherein continuous improvements are made in GOP, EES, VOG, and LQA. Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines. Develop and execute, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas. Actively engage with local laundry partners and consistently source new business opportunities. Oversee all recruitment processes, and develop departmental succession plans. Effectively manage all colleagues relationships within the department. Maintain an environment that promotes the health, wellness and safety of both colleagues and guests. Maintain an active Preventative Maintenance program in conjunction with the Director, Engineering. Ensure high colleague engagement through recognition and removal of identified barriers. Oversee the Housekeeping Management to maximize leadership synergy. Liaise with all Hotel departments as required. Actively participate as a member of hotel committees as required. Ensure existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented. Other duties as assigned.