Guest Relations Agent

Fairmont Dubai As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors Make our Guests and Visitors feel warm and welcome Assist Guests with luggage Assist Guests with directions to the Front Desk, or any other area of the Hotel Welcome Guests using authentically local greetings Engage in conversation with first time visitors, show them the lobby and the surroundings Assist the Doorman as necessary Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in Offer to enroll Guests who are not currently FPC members Additional duties, as assigned by the FPC Manager or the Front Office Manager

Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills Impeccable grooming Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected. Must be flexible in terms of working hours Previous experience in customer service is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team.

Greet arriving Guests by providing a warm, personal welcome and offering assistance throughout their stay. Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors Make our Guests and Visitors feel warm and welcome Assist Guests with luggage Assist Guests with directions to the Front Desk, or any other area of the Hotel Welcome Guests using authentically local greetings Engage in conversation with first time visitors, show them the lobby and the surroundings Assist the Doorman as necessary Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in Offer to enroll Guests who are not currently FPC members Additional duties, as assigned by the FPC Manager or the Front Office Manager