Butler- (Saudi National)

Raffles Makkah Palace Reporting to Fairmont Head Butler, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Identify and anticipate guests’ needs and ensure personalized service is provided Provide Food and Beverage services as required Assist with any plans or arrangements the guest intends to make during their stay Ensure that all requests from guests are made possible and are followed up on Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

Previous customer related experience an asset Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal and communication skills Computer literate in Microsoft Window applications an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times