Server-Saudis Only

Makkah Clock Royal Tower A Fairmont Hotel Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrates Fairmont’s Service Plus Standards in all interactions To report on duty punctually, in full uniform according to appearance and grooming standards To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah. To consistently offer professional, friendly and warm service To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs To understand each service station and all side duties assigned to that station Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience To understand how to operate all the equipment used in the outlet To fully understand and follow the hotel’s recycling program and procedures To actively participate in all health and safety procedures for Cascades and the entire hotel To follow all of safety and sanitation policies when handling food and beverage Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant Follows Hotel’s telephone etiquette standards Follows Occupational Health & Safety regulations Reports suspicious people, parcels, and behaviors to Security Ensures adherence to Fairmont’s Code of Ethics

Minimum 1 years experience in F&B Operations in a luxury property preferred Strong interpersonal and problem solving abilities necessary Must be a highly organized person with strong planning skills Goal and results oriented Analytical skills, strength as a developer and a leader of others are essential International experience an asset Energetic, enthusiastic, self-motivated and a charismatic team player Must possess outstanding guest services skills, professional presentation and sophisticated communication skills Proficient in the English language (verbal & written), second language is an asset Must be able to handle a multitude of tasks in an intense, ever-changing environment Must be flexible in terms of working hours.

Demonstrates Fairmont’s Service Plus Standards in all interactions. Reports on duty punctually, in full uniform according to appearance and grooming standards. Promote and maintain a positive working relationship with colleagues. Consistently offer professional, friendly and warm service. Demonstrate understanding of Restaurant Policies & Procedures and Service Standards. Knowledge of Menu and Beverage lists; inform guests about items and promotions. Address guest questions about menu items. Take corrective action for service errors and ensure solutions exceed guest expectations. Understand shift end reports, cash/non-cash transactions, and deposit procedures. Understand each service station and all side duties. Attend pre-meal briefings and meetings to improve guest experience. Operate all equipment used in the outlet. Follow the hotel’s recycling program and safety procedures. Participate in health and safety procedures for Cascades and the hotel. Adhere to safety and sanitation policies when handling food and beverage. Carry out miscellaneous duties to deliver total quality service in the restaurant. Follow hotel telephone etiquette and Occupational Health & Safety regulations. Report suspicious activity to Security. Ensure adherence to Fairmont’s Code of Ethics.