Senior Butler - Raffles The Red Sea

RAFFLES THE RED SEA Core Responsibilities Intuitive Guest Care : Orchestrate seamless "resident" journeys from pre-arrival to a "fond farewell". This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations. Bespoke Experience Curation : Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries. Master Valet Services : Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards. Dining & Social Facilitation : Manage in-suite dining experiences, including the service of afternoon tea, evening canapés, and private meals with meticulous attention to table presentation. Team Leadership : Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the "Raffles Brand Personality"—charming, graceful, thoughtful, and welcoming. Guest Intelligence : Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts.

Required Skills & Qualifications Experience : Typically a minimum of  2–5 years  in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations. Education : A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required. Cultural Savvy : Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette  Communication : Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like  Opera PMS  and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody these specific brand values: Emotional Luxury : The ability to build genuine, warm, and professional connections that transcend basic service. The "Butler Did It" Spirit : A witty, stylish, and resourceful approach to problem-solving and service. Discretion & Privacy : Respecting guest space and maintaining absolute confidentiality at all times.

Core Responsibilities: Intuitive Guest Care: greet VIPs and long-stay guests, in-suite check-ins, and provide suite orientations. Bespoke Experience Curation: design exclusive experiences, secure hard-to-get reservations, and coordinate celebrations. Master Valet Services: packing/unpacking, garment pressing, laundry valet, and shoe-shining. Dining & Social Facilitation: in-suite dining support, afternoon tea, canapés, and private meals with meticulous table presentation. Team Leadership: supervise daily butler operations, allocate resources, mentor junior staff. Guest Intelligence: maintain and update guest profiles to ensure seamless transitions between shifts.