Graduate Analyst , IT (UAE National)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Graduate Analyst – IT UAE National Location: Dubai, UAE Department: Information Technology Employment Type: Full-time, Graduate Programme About the Role JLL is seeking a talented Graduate Analyst to join our IT team in Dubai. This role offers an exceptional opportunity to begin your technology career within a leading global real estate services firm, working with cutting-edge PropTech solutions and enterprise systems that drive innovation across our business operations. As a Graduate IT Analyst, you will support the deployment, maintenance, and optimization of technology solutions that enable JLL's business functions across the Middle East region. You will gain exposure to diverse technology platforms, collaborate with cross-functional teams, and contribute to digital transformation initiatives while developing technical and business acumen in the commercial real estate sector. Key Responsibilities Technical Support and Service Delivery Provide first and second-level technical support to end users across JLL's Dubai operations, responding to incidents and service requests through the IT service management platform. Troubleshoot hardware, software, and network connectivity issues, ensuring timely resolution and maintaining high user satisfaction scores. Assist with onboarding new employees by provisioning equipment, setting up user accounts, and configuring access to business applications. System Administration and Maintenance Support the administration of core IT systems including Active Directory, Microsoft 365, collaboration tools, and business applications. Monitor system performance, assist with routine maintenance tasks, and help ensure systems operate reliably with minimal downtime. Participate in patch management, software updates, and system upgrades under the guidance of senior IT staff. Project Support and Implementation Assist with IT projects including software deployments, infrastructure upgrades, and technology rollouts across regional offices. Support project documentation, testing activities, user acceptance coordination, and training material preparation. Help track project milestones, identify potential issues, and communicate progress to project stakeholders. Data Analysis and Reporting Analyze IT service metrics including incident volumes, resolution times, system availability, and user satisfaction scores. Generate regular reports to support IT performance management and identify trends that inform continuous improvement initiatives. Assist with IT asset management by maintaining accurate records of hardware, software licenses, and technology inventory. PropTech and Digital Solutions Support the implementation and optimization of property technology solutions used across JLL's service delivery, including building management systems, workplace experience platforms, and digital facility management tools. Collaborate with business teams to understand technology requirements and help configure solutions that enhance operational efficiency. Cybersecurity and Compliance Assist with cybersecurity initiatives by monitoring security alerts, supporting user access reviews, and helping enforce IT security policies. Participate in security awareness activities and contribute to maintaining compliance with data protection regulations and JLL's information security standards. Vendor and Stakeholder Management Coordinate with technology vendors and service providers to resolve technical issues, track service level agreements, and support procurement activities. Build effective working relationships with business stakeholders to understand their technology needs and deliver responsive IT support. Documentation and Knowledge Management Create and maintain technical documentation including standard operating procedures, troubleshooting guides, and user instructions. Contribute to the IT knowledge base by documenting solutions to common issues and sharing technical insights with the team. Qualifications and Requirements Education Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related technical field. Recent graduates (within 2 years of graduation) are encouraged to apply. Technical Skills Solid understanding of IT fundamentals including operating systems (Windows, macOS, iOS, Android), networking concepts, and cloud technologies. Proficiency with Microsoft 365 suite including Teams

Education: Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related technical field. Recent graduates (within 2 years of graduation) are encouraged to apply. Technical Skills: Solid understanding of IT fundamentals including operating systems (Windows, macOS, iOS, Android), networking concepts, and cloud technologies. Proficiency with Microsoft 365 suite including Teams.

Key Responsibilities: Technical Support and Service Delivery – Provide first and second-level technical support to end users across JLL's Dubai operations, respond to incidents and service requests, troubleshoot hardware, software, and network issues, assist with onboarding new employees by provisioning equipment and configuring access. System Administration and Maintenance – Support administration of core IT systems (Active Directory, Microsoft 365, collaboration tools, business applications), monitor performance, assist with maintenance, participate in patch management and system upgrades. Project Support and Implementation – Assist with IT projects including software deployments and infrastructure upgrades, support documentation, testing, user acceptance, and training material preparation. Data Analysis and Reporting – Analyze IT service metrics, generate reports, assist with IT asset management. PropTech and Digital Solutions – Support implementation of property technology solutions. Cybersecurity and Compliance – Assist with security initiatives and compliance activities. Vendor and Stakeholder Management – Coordinate with vendors and stakeholders, track SLAs, support procurement. Documentation and Knowledge Management – Create and maintain technical documentation and knowledge base.