Collection Specialist

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: We are seeking a proactive and results-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices. Key Requirements: - Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties - Experience in KSA or GCC real estate strongly preferred - Degree in Finance, Accounting, Business Administration, or related field - Strong knowledge of KSA rental regulations and REGA guidelines - Excellent tenant communication and relationship management skills - Fluent in Arabic and English (written and spoken) – essential - Proficiency in property management systems (Yardi, Yarn, or similar) - Strong negotiation and conflict-resolution abilities Key Responsibilities: Rent & Receivables Management: - Manage timely collection of rental income, service charges, utility rebills, and other receivables - Issue invoices in accordance with lease agreements and approved schedules - Implement automated reminder systems and proactive tenant communication protocols - Achieve and maintain high collection performance targets Arrears Management: - Maintain and update comprehensive arrears tracking systems - Initiate collection protocols including calls, emails, and site visits as appropriate - Escalate delinquent accounts through established procedures - Prepare documentation for legal recovery actions and coordinate with legal counsel when required Tenant Communication & Service: - Serve as primary point of contact for tenants on payment-related queries and concerns - Provide payment plan options and negotiate settlements in coordination with management - Handle disputes professionally and work toward mutually acceptable resolutions - Deliver responsive, courteous service that maintains positive tenant relationships Reporting & Documentation: - Prepare regular arrears aging reports and collection performance summaries - Track write-offs and bad debt provisions; maintain accurate documentation - Monitor collection KPIs and recommend process improvements - Maintain detailed records of all collection activities, agreements, and legal actions Coordination & Collaboration: - Work closely with Finance Manager, Property Manager, and leasing teams - Coordinate with facilities management and utility providers on meter readings and invoice reconciliation - Support utility rebilling processes for consumption exceeding standard allowances - Assist with deposit management, receipting, and cash flow reporting Skills & Competencies: - Strong communication and interpersonal skills - Excellent negotiation and persuasion abilities - Detail-oriented with strong organizational capabilities - Persistent and results-driven approach - Proficiency in Microsoft Excel and property management software - Cultural sensitivity and ability to work with diverse international tenant base - Professional demeanor with ability to handle difficult conversations What We Offer: - Career growth opportunity within a global real estate leader - Exposure to best-in-class property management practices - Professional development and training opportunities - Supportive team environment - Competitive compensation package Location: Riyadh, Kingdom of Saudi Arabia Employment Type: Full-time, On-site Location: On-site –Riyadh, SAU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. General