IT On-Site Support Engineer

At WSP, our IT On-Site Support (OSS) team keeps our people and projects productive across the Middle East. We are looking for a self-driven IT On-Site Support Engineer to be WSP's IT presence in Qatar. You will look after our Jaidah Square office in Doha and the WSP project offices around Qatar. You will be the single point of contact for IT in Qatar, so this is a varied, hands-on role. On any given day you might fix a laptop, set up a new starter or support a meeting-room event. You will also work directly with project managers and office leaders.

A degree or diploma in Information Technology, Computer Science or a related field. 3–5 years of hands-on IT support experience in an enterprise environment, ideally deskside or on-site support. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory and Intune basics. Good working knowledge of networking basics (DNS, DHCP, Wi-Fi, VPN) and hardware diagnostics. Experience with an IT service management tool, preferably ServiceNow. Able to work independently as the only IT person on site, with good judgement about when to escalate. Excellent spoken and written English. You can explain technical issues in plain language. Willing to travel regularly to project offices across Qatar, and occasionally to other Middle East offices. Based in Qatar, or able to relocate.

Provide on-site IT support for Jaidah Square office and project offices across Qatar. Serve as single point of contact for IT in Qatar. Perform deskside/onsite hardware troubleshooting, set up new starters, support meeting-room events, work with project managers and office leaders. Maintain IT operations in a hands-on, self-driven capacity; escalate issues when needed.