Manager - Contact Centre

At Mashreq, we are looking for an experienced and passionate Manager to join our Contact Centre team. This role is crucial in driving customer satisfaction and maintaining high-performance standards. The Manager will oversee a dedicated team of UAE National staff, providing leadership and guidance to ensure an exceptional customer experience. This is an exciting opportunity to make a real impact and contribute to the success of our Contact Centre in CXCG

A minimum of 5 years of experience in a managerial role within a Contact Centre or customer service environment. Proven track record of successfully managing and motivating a team, preferably in a multicultural setting. Excellent communication and interpersonal skills, with the ability to build strong relationships. Strong leadership and decision-making abilities, with a customer-centric approach. Proficiency in using customer relationship management (CRM) systems and other relevant software. Analytical skills to interpret data and make informed decisions to improve performance. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Fluency in Arabic and English is highly preferred. A relevant degree in Business Administration, Customer Service, or a related field is advantageous.