(UAE Nationals Only) Manager - Premium Call Centre

At Mashreq, we are looking for an experienced and passionate individual to join our CXC - RBG - DBC RAK Call Center team. As the Manager of the Premium Call Centre, you will play a vital role in enhancing our client's experience and conduct. Your primary responsibility will be to manage and optimize the Contact Centre's operations, with a key focus on digitizing processes and encouraging self-service options.

Bachelor's degree in Business Administration, Management, or a related field. Minimum 5 years of experience in a call centre management role. Proven track record of successfully leading and managing a team. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in using call centre management software and tools. Ability to work in a fast-paced, dynamic environment. Experience in developing and implementing digitization strategies. Knowledge of customer experience best practices. Willingness to embrace change and drive innovation.

Manage and optimize the Contact Centre's operations with a key focus on digitizing processes and encouraging self-service options. Lead and oversee the Premium Call Centre team to enhance client experience and conduct. Implement digitization strategies and drive innovation within a fast-paced environment.