Relationship Officer, Acquisition

MashreqBank JOB DESCRIPTION 1 Job Title Relationship Officer, Acquisition Department RBG - Emirati Deposits Team Position Name Relationship Officer Acquisition RBG - Emirati Segment. Retail Banking Group Position ID Incumbent No. Incumbent Name Group Job Number 2 Job Purpose The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance, and other products offered by the bank. The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients. 3 Dimensions Operating Budget NA Number of Staff Direct: TL/SM: In Direct: Capital Exp. Budget NA Other 4 Key Result Areas To proactively drive new-to-bank business to grow Emirati and Islamic business presence. To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting a major share of their wallet. To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit. To deliver agreed Acquisition numbers and significant cross-sell of other products of the bank. Intra-organization liaison ensuring service delivery to clients. To work closely with all product and channel partners from RBG and CIBG and SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals. To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring. Self-starter to ensure consistency in productivity and performance. 5 Operating Environment, Framework and Boundaries, Working Relationships Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers. The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual. Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives. . 6 Problem Solving Hands on relationship management is required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units. Responsible for resolving customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners. 7 Decision Making Authority & Responsibility Responsible for assisting customers in achieving their goals and objectives Strong responsibility for Ethical selling to customers with complete disclosure about the project 8 Knowledge, Skills and Experience Sales profile that requires confidence, persistence, likeable personality, verbal written skills Strong knowledge of products, service policies and processes of Retail Banking Graduate with experience in Sales & Marketing with 3 plus years banking sales experience Job Holder Date Line Manager Date Approved By Date

Graduate with experience in Sales & Marketing with 3+ years banking sales experience.

Onboard potential quality clients focusing on liability products for the Emirati & Islamic segment in the assigned region. Manage relationships and support clients in service-related matters, and onboard Mashreq Gold profile clients. Drive new-to-bank business to grow Emirati and Islamic presence, maintain strong client relationships to capture a major share of wallet, proactively solicit/manage businesses within risk-reward parameters, achieve acquisition targets, and cross-sell other bank products. Collaborate with product and channel partners across Retail Banking Group, Corporate & Investment Banking Group, SME FX teams to maximize opportunities, ensure compliance with KYC/AML and high-value transaction monitoring, and maintain productive liaison with superiors and peers to achieve objectives.