Digital Delivery Manager

JOB DESCRIPTION 1 Job Title Vice President, Digital Delivery Manager [Paygrade M] Department RBG Digital Direct Supervisor Head of Agile Transformation Job Number 2 Job Purpose The Vice President, Digital Delivery Manageris responsible for ensuring strong program governance across strategic Digital initiatives for Retail Banking Group & overseeing end-to-end digital release management. This will be a global role to lead and govern across all regions and markets of RBG Digital. The role is responsible for driving governance oversight across strategic programs and digital initiatives spanning across all markets of RBG Digital, by establishing standardized delivery frameworks, controls, reporting structures, and decision-making processes. Ensures alignment with organizational objectives and delivery standards, through effective governance forums, executive reporting, issue and dependency management, and cross-functional stakeholder coordination to support successful and controlled program execution. The role is further responsible for establishing and managing governance frameworks of all markets for digital releases across RBG Digital’s Software Delivery Lifecycle (SDLC). Ensures all release activities comply with organizational standards, change management processes, risk controls, audit requirements, and operational governance policies. Oversees release approvals, readiness reviews, dependency management, deployment controls, stakeholder governance forums, and escalation processes to ensure stable, compliant, and well-coordinated production releases across the organization. Drives structured feedback loops across digital squads by leveraging data from releases, incidents, and operational performance to enable continuous improvement and delivery excellence. 3 Dimensions Operating Expense Budget Number of Staff (direct) Capital Exp. Budget Other Revenues 4 Key Result Areas Program Management Lead and oversee large-scale strategic initiatives cutting across multiple squads, tribes, functions, and markets, ensuring aligned governance, execution consistency, stakeholder coordination, and successful delivery across the global organization Deliver programs to meet organizational objectives and program success criteria. Present overall status, blockers, risks, dependencies in regular forums including planning sessions, weekly meetings and/or Steering Committees as required Perform program management activities such as planning, scheduling, tracking and reporting - status, quality, risk in an Agile approach (work with Tribe Leads, Product Owners, Agile Coaches and Lead Engineers as required) Co-ordinate team resources to complete assigned tasks within program/BAU targets Ensure key activities are executed according to strict program and program portfolio objectives Act as the central point of governance for managing program escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation Release Management Designing and implementing policies, processes and tools that will enforce proactive adherence and governance to the Release Management framework Facilitate release governance meetings and drive decision-making for release readiness, risks, dependencies, and approvals. Ensure all releases comply with organizational policies, audit requirements, security standards, and change management processes. Drive continuous improvement initiatives to optimize release governance, deployment efficiency, and operational stability. Oversee post-release reviews, incident tracking, lessons learned, and corrective action implementation. Support Agile, DevOps, and CI/CD practices while maintaining governance and control requirements. Establish and drive structured feedback loops with squads through reporting mechanisms across releases, incidents, defects, and change activities, to drive continuous improvement, delivery predictability, and operational stability. Act as the central governance point for major digital releases and enterprise deployments. Govern and standardize key digital governance activities including RCSA, SOP management, Agile methodologies, process controls, and operational governance practices to ensure consistency, compliance, and continuous improvement across the digital organization. Act as the central point of governance for managing Release managment escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation 5 Operating Environment, Framework and Boundaries, Working Relationships Works within a multidisciplinary team or in an environment in which multidisciplinary teamwork is carried out. Works in a fast-paced environment where fast decision-making, rapid problem-solving and quick escalation (where required) is needed Collaborates with ke

Lead and govern large-scale digital initiatives across Retail Banking Group (RBG) Digital, providing program governance, standard delivery frameworks, and reporting across regions. Oversee end-to-end release management and SDLC governance to ensure compliant, stable, and well-coordinated production releases. Drive governance forums, executive reporting, risk and dependency management, and cross-functional stakeholder coordination to support successful program execution. Design, implement, and enforce release management policies and tools; facilitate readiness reviews, dependency management, approvals, and post-release reviews. Drive continuous improvement through data from releases, incidents, and operational performance; support Agile, DevOps, and CI/CD practices while maintaining governance and control. Serve as central governance point for major digital releases and enterprise deployments, including RCSA, SOP management, and process controls; escalate issues and drive risk mitigation across squads, tribes, functions, and markets.