Principal Lead, Business Banking

JOB SUMMARY / INTRODUCTION The Principal Lead – Commercial Banking Technology is responsible for leading the strategy, delivery, and support of Commercial Banking and related business services. The role oversees end-to-end technology initiatives, including requirements planning, solution design, implementation, operational support, budget management, and stakeholder engagement. Working closely with business leaders and technology teams, the incumbent drives digital transformation, fosters business-technology alignment, and ensures the delivery of innovative, scalable, and secure banking solutions that support the bank’s strategic growth objectives. KEY RESPONSIBILITIES Own and manage the Commercial Banking technology strategy, product roadmap, and end-to-end delivery lifecycle. Lead the planning, design, implementation, support, and continuous improvement of Commercial Banking technology solutions. Ensure projects and initiatives are delivered on time, within budget, and in accordance with agreed business objectives. Build and maintain strong relationships with business stakeholders, vendors, and technology partners. Provide strategic leadership and oversight across multiple technology teams and service lines. Drive digital transformation initiatives and identify opportunities to automate and enhance business processes. Establish and monitor technology, operational, and business KPIs to ensure performance objectives are achieved. Manage technology budgets, including Capex and operational expenditure planning and governance. Guide, coach, and develop high-performing teams while fostering an agile and collaborative culture. Represent Technology in business forums, leadership discussions, and vendor engagements. Oversee demand management, release planning, and service delivery governance. Ensure solutions comply with security, audit, risk, and regulatory requirements. Lead Agile and DevOps adoption while driving continuous improvement and delivery excellence. Evaluate vendor proposals, Statements of Work (SOWs), and third-party technology solutions. Collaborate with stakeholders to define business requirements, prioritize initiatives, and deliver customer-focused outcomes. Align technology programs and projects with strategic objectives and business priorities. Identify, manage, and mitigate delivery risks while ensuring successful execution of technology initiatives. REQUIREMENTS/ QUALIFICATIONS Required Bachelor's degree in Computer Systems Engineering, Computer Science, Information Technology, or a related discipline. Minimum 15 years of experience in Commercial Banking, Business Banking, Digital Banking, or related technology domains. Extensive experience leading large-scale technology delivery, transformation, and support functions within the banking sector. Strong knowledge of Commercial Banking products, services, processes, and technology platforms. Proven experience in application development, solution architecture, cloud technologies, and enterprise technology delivery. Experience managing technology budgets, vendor relationships, and cross-functional delivery teams. Strong understanding of Agile, Scrum, DevOps, and Software Development Life Cycle (SDLC) methodologies. Demonstrated ability to influence senior stakeholders and drive strategic initiatives. Excellent leadership, communication, stakeholder management, and problem-solving skills. Strong understanding of information security, compliance, governance, and audit requirements. Preferred / Beneficial Professional certifications in Agile, Scrum, SAFe, or related delivery frameworks. ITIL certification or equivalent service management accreditation. Advanced certifications in cloud platforms such as Microsoft Azure or AWS. Experience leading digital transformation and modernization initiatives in international banking environments. Expert-level industry, technology, or vendor certifications. Experience with microservices architecture, CI/CD pipelines, identity and access management, and cloud-native technologies. Strong background in data-driven decision-making and business process optimization. Provide your feedback on BizChat

Minimum Qualification 15+ years of experience in managing business banking and digital channels domains. Bachelor of Science in Computer Systems Engineering or equivalent degree. Certified in agile or scrum. Certified in ITIL or similar Framework. Expert-level industry or vendors certifications are desired. Banking background and experience.

Generic Accountability Owns & Manages Business initiative, product roadmap and end to end delivery. Ensure all projects are executed and delivered as expected in the said timelines and budget. Guide strategically and managing teams/resources across the service line. Represent Technology in Business discussion and vendor engagements. Specific Accountability: Expert knowledge of Commercial Banking (functional and technical). Solid experience and background in development, design, cloud and technology overall. Hire, empower, support, guide, coach the service line teams to work effectively. Track and ensure organization and technology KPIs are met. Capex/OpenX budget management experience. Hands on and familiar with various technology services such as Cloud Azure, AWS, microservices, CICD, Authorization and Authentication, IDP, Digital Transformation knowledge and automating and digitizing the process and solutions. Extensive experience in enabling business to achieve goals through deep analysis. Proven ability to act as advocate and advisor to enable data-based decision making. Prioritizes Service team’s (Priorities) and goals to help meet charter and vision set by senior management. Delegates effectively. Setting the right KPIs and OKRs. Acts as a Servant leader and Creates autonomous Team. Oversees on Demand Management and Release Milestones. Provides Service strategy input, shapes and maintains the service catalogue. Ability to make localized decisions; beginning to work independently. Monitors and steers interdependencies of service teams. Managing and coordinating cross-services deliveries. Defines vision and value proposition along with Business. Leads and drives Agile and DevOps ways of working. Shaping the right Agile Culture, Mindset and Maturity. Liaising extensively with external vendors, internal business stakeholders and different team within information technology. Providing advisory role to business for different enhancements on processes, products and systems. Come up with different proposals and solution to resolve business problems and new enablement’s. Vendor evaluation & evaluation of SOW’s. Guide testers on the requirements and business objectives. Work with business users, IT business and technical support teams and vendors, monitor and report on the progress of required tasks and maintain an emphasis on the early identification and rectification of problems. Coordinate activities among different business and technical groups. Carry out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrate an understanding of the issues and problems raised and proposes viable solutions within the acceptable scope. Strong knowledge of Software Engineering Methodologies like SDLC e.g. Waterfall, Iterative (Agile/Scrum). Proven development of innovative and impactful systems solutions. Ability to lead and coach the assigned projects. Domain experience (Banking/ Finance). Have the ability to work with senior leadership. Experience in Vendor/partner management. Resolve any challenges on projects to enable the teams to deliver on time. Good understanding to the technical application security, compliance and audit requirements. Experience in supporting the product owner in backlog refinement to a level which is acceptable for the team to estimate and deliver. Ability to plan 2 steps ahead of the team and surface hidden risks. Ability to work with business stakeholders to ensure requirements are delivered and to ensure customer satisfaction. Participates in discussions and activities regarding IT project funding, resourcing and prioritization while advocating for the business as it relates to programs and projects. Manages one or more business programs and projects. Responsible for aligning programs, projects to strategic objectives and goals of respective service line working closely with Product owner, service owner and portfolio lead. Exceptional communication skills, both written and verbal. Ability to establish and maintain strong relationships. Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations.