Multi Property Assistant Sales Manager - Leisure (Mandarin Speaker)

START YOUR JOURNEY WITH US JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away. LOVE WHAT YOU DO EVEN MORE At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. OUR EXPECTATIONS FROM THE ROLE: Experience: Must have (1+) years of progressive sales experience Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred Skills and Knowledge: Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio Possesses software knowledge (Microsoft Office, etc.) Possesses systems knowledge (OPERA Sales & Catering) Must be able to “Knock on doors” to get the business Knows how to conduct research on the Internet Weekly prospecting and soliciting goals Uncovering new customers (local and social) Effective sales skills to up-sell products and services Ability to manage guest room and meeting space inventories Broad understanding of facility management (sanitation, maintenance, operations) Strong customer development and relationship management skills Knowledge of overall hotel operations as they affect department Knowledge of Event Technology products and services Knowledge of contract management and legalities Strong communication skills (verbal, listening, writing) Strong problem-solving skills Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Distribution Identifies revenue opportunities for the hotel based on the client profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area. Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment in a timely manner. Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator in the source markets. Closes the best opportunities for the hotel based on market conditions and hotel nee

Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.