Hilton

Telephone Operator

Mecca, Saudi ArabiaPosted 4 weeks ago

Salary
AED 7k–12k a month· est.
Job type
Full time
Level
Entry level
Field
Hospitality & Tourism
Work mode
On site

About the role

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As an Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

Answer guest phone calls, respond to inquiries, and provide information about hotel services and amenities. Deliver memorable experiences by spreading hospitality and ensuring a positive guest stay.

Skills

  • Customer service
  • Telephone etiquette
  • Hotel information delivery
  • Guest relations
  • Hospitality operations
  • Phone call handling
  • Inquiries response
  • Hotel services knowledge
  • Communications
  • Problem solving

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